Sr. Director Technology Operations
Sr. Director Technology Operations
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Job Description
What part will you play If youre looking for a place where you can make a meaningful difference youve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! This Senior Director ensures the technology landscape of a Fortune 500 insurance company remains robust secure efficient and compliant within a highly regulated industry. We are seeking a dynamic and experienced leader to head our Technology Operations department. This role will oversee and manage Cloud Operations DevOps Governance Risk and Compliance (GRC) Site Reliability Engineering (SRE) and Quality Assurance functions across our US and Bermuda operations. The ideal candidate will drive operational excellence continuous improvement and innovation through automation strategy development and cross-functional collaboration.Job description:
- Lead and manage Cloud Operations DevOps and GRC activities for all applications and IT resources in US and Bermuda.
- Own and oversee Site Reliability Engineering (SRE) initiatives to ensure high availability performance and resilience of applications and infrastructure.
- Manage and support Disaster Recovery (DR) planning execution and testing to safeguard business continuity.
- Lead the Quality Assurance (QA) team to ensure high-quality standards for application development delivery and operational processes.
- Continuously monitor application and infrastructure health; implement proactive alerting tracking and remediation processes.
- Drive automation initiatives across Cloud and DevOps to improve efficiency reliability and scalability.
- Develop and implement operational efficiency practices including FinOps to optimize cloud spending and resource utilization.
- Improve and enforce Governance Risk and Compliance policies to meet regulatory requirements and internal standards.
- Develop and communicate the strategic vision roadmap and operational plans for Technology Operations.
- Collaborate closely with Enterprise Architecture IT Delivery and other key stakeholders to align technology strategy and execution.
- Foster a culture of continuous improvement innovation and operational excellence within the team.
Required Qualifications:
- Extensive experience (10 years)in technology operations security SRE and quality assurance ideally within a large regulated enterprise environment preferably in the insurance industry.
- Proven leadership experience managing multi-disciplinary teams (Cloud Operations DevOps SRE QA GRC).
- Strong expertise in cloud platforms (Azure AWS) and cloud operations best practices.
- Deep understanding of DevOps tools and automation frameworks (e.g. Jenkins Terraform Ansible Kubernetes Docker).
- Hands-on experience with Site Reliability Engineering principles monitoring tools (e.g. Prometheus Grafana Datadog) and incident management.
- Experience leading Disaster Recovery planning and execution.
- Strong knowledge of Governance Risk and Compliance frameworks (e.g. SOC 2 ISO 27001 HIPAA).
- Solid understanding of QA methodologies and tools.
- Experience in financial operations (FinOps) and cloud cost management.
- Excellent strategic thinking planning and communication skills.
- Proven ability to develop and implement technology roadmaps and operational strategies.
- Strong collaboration skills with the ability to work across multiple teams and geographies.
Preferred attributes:
- Certifications such as Azure/AWS Certified Solutions Architect Certified Kubernetes Administrator (CKA) Certified Information Systems Security Professional (CISSP) or ITIL.
- Experience working in regulated industries (financial services healthcare etc.).
- Familiarity with enterprise architecture frameworks and agile delivery methodologies.
- Experience with large-scale distributed systems and multi-cloud environments.
- Strong project management and vendor management skills.
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US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
Who we are:
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better
We enjoy the everyday We think further
Whats in it for you:
In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.
All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.
We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from email addresses.
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process please send an e-mail to the.
No agencies please.
Required Experience:
Director
Employment Type
Full-Time
