MSE Assistant Manager
MSE Assistant Manager
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1 Vacancy
Job Description
Job Title: Meetings and Special Events Assistant Manager
Department: Sales and Catering
Summary
Assists in planning and of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Essential Duties and Responsibilities include but are not limited to:
Assisting in Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products pricing and services of competition.
Assists in appraising property of all groups that will impact property operations.
Assists in the of an event management strategy that is aligned with the companys business strategy and leads its .
Conducts daily walkthroughs of the banquet floor to help ensure client satisfaction and quality standards.
Managing Profitability
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Responsible for executing group event BEOs Resumes Runs and conducting weekly BEO Meetings
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to phone email and inperson business leads and provides quotes
and proposals when required.
Negotiates and Executes client contracts when required
Conducts site inspections for large and smallscale businesses when required
Attends and participates in sales pertinent showcases blitzes and
conferences when required (may involve travel and lodging)
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and/or Experience
College degree preferred or experience equal to 5 years in customer service
Previous customer service and general computer experience required.
Additional Information :
Salary starting $55K
Vacation 20 days a year
Medical vision and dental insurance
401K
Discounts at other Relais and Chateaux properties around the world
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
