Customer Trainer
Customer Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of the Position: The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeonled training for surgeons first assistants and OR staff from a variety of surgical specialties including urology gynecology general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training engineering and training research initiatives.
Essential Job Duties
- Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers
- Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
- Conduct surveys to gather data and measure program effectiveness
- Act as subject matter expert for internal projects as needed
- New product development
- Training material/ protocol development
- Training research initiatives
- Work with the Training team in a creative dependable and flexible manner to improve existing training programs
- Train the sales force to conduct inservices and system technology skills development activities with customers on new and established products
- Occasional support of the da Vinci System in a hospital operating room
- Support da Vinci Surgical System troubleshooting and maintenance at the training center
- Manage training center logistics inventory and training calendars
- Maintain all capital equipment including but not limited to the cleaning and sterilization of instruments and accessories
- Support positive relationships between external training center personnel and ISI management
- Contribute to the organizations quarterly goal achievements
- Develop competency in the following:
- da Vinci System Technology
- da Vinci System applications and advanced technology
- OR Efficiency
- Training Pathway process
- Training/coaching techniques/methodologies
Qualifications :
Required Skills and Experience
- High capacity and excellent problem solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Solution oriented
- Excellent oral and written communication skills
- Strong interpersonal skills
- High capacity to learn in a fast paced environment
- Commitment to selfdevelopment
- Ability to work in a team environment
- Ability to be flexible with hours of operation
- Ability to travel up to 30
Required Education and Training
- Bachelors degree required preferably in Clinical or Health Sciences Healthcare Management Engineering Business Administration Communications or Education
- Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.
Working Conditions
- Ability to sit or stand for multiple hours.
- Ability to lift up to 50 lbs.
Preferred Skills and Experience
- Knowledge of adult learning principles
- Medicaldevice experience
- Professional Training experience
- Clinical and/or operating room experience
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
