Customer Success Manager
Customer Success Manager
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Job Description
Who are we looking for
We are looking for an enthusiastic and driven Customer Success Manager with an interest in technology who is able to build strong relationships with our enterprise clients and who can excel in a fastchanging organisation. Prior B2B SaaS Customer Success Management experience is highly desirable.
What would you be doing
Actively engage CIOs CTOs and senior stakeholders enabling them to express their business objectives then leverage data insights commit to action and deliver measurable improvements to their software development organisations.
Nurture high value accounts for retention and renewal. Responsible for renewals with upsell and crosssell opportunities identified through trusted advisor relationship passed to Account Executives to close.
Onboard Client senior managers empowering them to use the products to support business transformation and effective operational management
Account Management of multiple hightouch Enterprise clients taking a KPI driven approach and maintaining activities within our CRM. Our customers success is our success.
Use BlueOptimas reporting suite and MS Excel and Powerpoint to provide engaging insights relationship reviews and value to your clients
Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally.
Qualifications and Skills
You will be an experienced Customer Success Manager ideally with 4 years in a Customer Success role preferably with experience in a B2B environment and ideally in SaaS. STEM or analytical discipline would be beneficial.
Qualifications :
Requirements;
- Strong communication and presentation skills with experience in Senior Executive or CLevel engagements.
Experience working in a client facing role providing tangible value and impact to strategic accounts.
High attention to detail and goaldriven attitude to tackle complex problems and deliver solutions for great customer experience in an Enterprise setting.
Drive and motivation to succeed in a high growth environment with opportunities to expand your skills.
Strategic mindset driving Customer Success initiatives through to completion.
Autonomous with good selfmanagement and organisation to balance time across multiple clients as well as internal team communication.
STEM based Degree or demonstrable experience working with a complex product.
Additional Information :
Why join our team
We believe in an inclusive collaborative working culture helping every employee to have an impact. At BlueOptima everyone has autonomy and accountability for their own successes. Join us and be part of a tight knit company where your efforts have a significant contribution and are recognised and rewarded. Learn upskill and develop with rapid career growth.
Culture and Growth:
Global team with a creative innovative and welcoming mindset
Rapid career growth and opportunity to be an outstanding and visible contributor to the companys success
Freedom to create your own success story in a high performance environment.
Training programs and Personal Development Plans for each employee
Benefits:
Benefits:
32 days of holidays (including bank holidays)
Hybrid working 2 days remote and 3 days in the office each week
Flexible Work from Long Distance 4 weeks a year
Top of the line equipment (i.e. laptop headset desk gaming monitor)
Office in Elephant and Castle with free drinks and snacks
Cycletowork scheme
12 Weeks Paid Maternity and Paternity Leave
Pet friendly office
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
