IT Consulting Manager Managed Services Visa Consulting and Analytics
IT Consulting Manager Managed Services Visa Consulting and Analytics
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Job Description
Team Summary
Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operations and macroeconomics VCA solves the most strategic problems for our clients.
The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan that address unique challenges in areas such as strategic growth profitability risk management and digital strategy. In VCA Managed Services team plays a key role to enhance partnership with one of the largest clients for Visas Japan business and focuses on developing implementing and improving clients business by collaborating with them closely.
What an IT Consulting Manager Managed Services Visa Consulting and Analytics does at Visa:
We are currently looking for a Manager to drive IT consulting engagements for our clients in Japan enabling portfolio growth and improved profitability across their payment businesses.
The Manager will drive technology related client engagements and act as the main focal point coordinating between the client team other internal stakeholders and outsourcing partners (as applicable). The Manager will be responsible for managing various technology related initiatives between Visa and a client including product implementation and system updates based on Visas enhancements etc. The full range of responsibilities is detailed below:
On a projectbyproject basis:
Project management for various technology related initiatives between Visa and one of the largest clients tracking status action items issues and risks for technology related strategy projects Visa product implementation etc.
Proofread materials showing Visas enhancements produced by different teams at Visa figure out specific requirements and determine impact on the client and support the client to implement necessary system updates
Develop materials for holistic product discussions with the client to identify most important issues and opportunities brainstorm and propose potential solutions and determine priorities and timeline for implementation
Support leaders prepare client project proposals clarifying objectives scope deliverables approach dependencies roles and responsibilities drawing input from the client local client relationship managers and functional teams
Support leaders oversee project setup including contracting documentation stakeholder engagement workplans interview guides client data requirements and vendor statements of work (as applicable)
Develop a fact base by undertaking client interviews and analyzing client documentation or processes
Collaborate with product team the hub team broader global team or other functional teams to obtain specific subject matter expertise as needed
Design and deliver compelling presentations to illustrate findings ideas recommendations within consulting engagements and more broadly
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
What you will need:
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
- Having already accumulated a variety of experience you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
- Specific skills and experience you will bring are:
- Fluent Japanese and at least business level English proficiency
- Experience in the payments mobile software hardware technology services or IT consulting industry
- Experience in planning managing and delivering on complex cross functional projects from conceptualization to launch including implementation
- Flexible and proactive troubleshooting capabilities with the ability to manage diverse groups organized within different organizational reporting lines
- Strategic thinker who can balance big picture strategy and detailed flawless
- Strong team orientation with a collaborative diplomatic and flexible style able to work effectively in a matrixed organization
- Excellent presentation skills including strong oral and written capabilities
- Selfmotivated resultsoriented individual with the ability to progress multiple priorities concurrently
- Flexible mindset to revise plans and scopes while managing internal and external expectations
What will also help:
- PMP certification or experience in technical project management
- Technical knowledge of payment technologies related to authorization clearing & settlement gateways / PSPs risk management tokenization EMV 3DS etc.
- Experience in customer experience design (using humancentered design / design thinking)
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
