Help Desk - IT
Help Desk - IT
Posted on :
29-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Primary Duties:
- Performs configuration patching testing and debugging to support installing and updating new and existing applications.
- Consult with users to identify operating procedures and clarify program objectives. Writes documentation to describe program configuration and integration points.
- Participates in the testing process by developing detailed test scenarios analyzing them and certifying the software.
- Installation and support of offtheshelf and vendorhosted applications and operating systems.
- Reviews analyzes and recommends application systems to support the organizations process automation goals; Communicate with staff users and management to establish requirements for new systems or modifications.
- Provide friendly courteous and quality support to all users; Respond to incoming telephone calls voicemails web submissions emails chats and facetoface requests for assistance from users experiencing problems.
- Refer major hardware or software problems or defective products to vendors or other technicians for service.
- Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software and hardware (including printers)
- Install and perform repairs to hardware software or peripheral equipment following design or installation specifications.
- Develop training materials and procedures or train users in properly using hardware or software.
Requirements
- Education: Technical background or certification in the related field. A twoyear degree or equivalent experience in a related area is preferred.
- Technology Skills: Experience with the following IT environments: Windows OS email and Collaboration systems Office 365 Desktop devicesPC/Laptop/Printers/Mobile Devices.
- Natural Focus on Customer Service Excellence: Commitment to consistently delivering highquality work products and services in a timely and costeffective manner; constantly seeking process improvement opportunities.
- Communication Skills: Strong verbal organizational and written communication.
- Strong Work Ethic: Selfstarting nature and conscientious and diligent work ethic demonstrated flexibility and integrity and a collaborative style to build strong relationships with diverse customer groups
Physical Ability: Must lift and carry computers or IT equipment up and downstairs when needed and maneuver in tight spaces
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
