Sr Coordinator Workforce
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Job Description
Whats On Your Plate
Creates reports on historical data and forecasting results
Analyzes data and recommends solutions for implementation.
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
Creates integrated database tracking tools for staffing shrinkage patterns (vacation sick training etc. to optimize staffing forecasts.
Maintains holiday pattern forecasts to ensure effective coverage for holidays.
Performs other related duties as assigned.
What Did We Order
No Active warning letters
Achievements KPIs 80 in the Past Quarter.
English level B1.
Absenteeism is at least 5.
Proficiency in MS Applications.
At least 1 Year in Talabat and more than 2 Years Exp in the Call Center industry.
Forecasting Knowledge.
Knowledge of service level Calculations.
Problemsolving.
Analytical thinking.
Good Business Writing Skills.
RTM Experience is preferred.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
