Duty Manager
Duty Manager
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Job Description
JOB TITLE: Duty Manager
LOCATION Stansted Airport
REPORTING TO: Operations Manager
DIRECT REPORTS : Operational Team
SHIFT PATTERN: 4 on 4 off 40 HOURS PER WEEK
PAY RATE: 16.85 per hour
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
OVERVIEW OF JOB DESCRIPTION
To motivate allocate supervise and performance manage staff in the Companys Assisted Passenger operations using Inform to achieve timely completion of scheduled work to the necessary quality and performance to ensure that the Customers and Company standards have been carried out.
Main Duties & Responsibilities:
To ensure that all Airport Authority Service Level Agreements are met and maintained the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.
Proactively consult with Airlines in the event of any service failure or significant event.
At all times comply with HSE DFT and MAG protocol along with the Airport operating procedures.
Maintain effective customer contact report on service delivery and resolve any problems in a timely manner.
Implement key performance indicators for your direct reports.
Responsible for the Rostering of staff under your control and managing their absence and annual leave cover.
Ensure staff under your control sign on and off appropriately and correctly in accordance with Company Policy and Procedures.
Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons.
Ensure that working relationships within the airport are such that they maximise cooperation leading to the efficiency and effectiveness of all staff.
Ensure that the employees perform their jobs effectively. Ensure good management practices including effective appraisals and assessment are applied in order to achieve optimum stuff performance timekeeping development and retention.
Establish a meeting structure for the group i.e. colleagues and team leaders etc with emphasis on operational needs and requirement on time performance and quality.
Maintain staff discipline and conformance with Company and regulatory requirements utilizing the Company disciplinary process where necessary
Instigate within 24 hours response time to customers complaints or requirements ensuring the incident book is completed accurately and investigations are carried out effectively.
Ensure that all equipment handsets and all vehicles are signed out relevant paperwork completed and are fully accounted for at the end of each shift.
Ensure that all provisions of the Health & Safety regulations and any other legislations and regulations governing the work are fully complied with.
Conduct a monthly inspection and prepare a report for the General Manager of all incidents. Accidents and occurrences highlighting areas that need to be addressed.
All accidents or injuries to employees or customers must be immediately reported and recorded.
Ensure that the image specified by the Company is maintained in the standards of work uniform vehicles buildings and all dealing with customers other airlines other service companies and the general public.
Establish and maintain good relationships and lines of communication with client airlines other airlines MAG Customs and Excise and companies such as grounds handlers caterers etc.;
Promote a culture of service excellence and maintain a professional image both personally and corporately champion legendary service.
The Duty Manager will be expected to support the Ambassador contract or any other contract as required subject to the correct training.
Benefits
Free parking
80 subsidy on Stansted Travel card
Flexible hours
World Duty Free Discount
Career Progression
Person Specification:
Essential
Customer service experience
Knowledge of cash management and bookkeeping procedures
Team management skills
Strong organizational skills
Experience with facilities maintenance and/or security
Strong problemsolving skills
Availability to work in shifts including weekends
Desirable
Work experience as a Duty Manager or similar management role
Previous experience in the industry preferred
Essential Criteria for an Airside Pass
To be considered for the role you will need to provide the following:
Full 5 years history that accounts for all periods of employment selfemployment unemployment and education (any gaps over 28 days must be verified)
Valid photographic proof of identity e.g. passport or driving licence
Valid Visa/Proof of right to work for non UK and out of EU nationals
Proof of National Insurance No. (or evidence that you have applied for one)
Proof of identity and address (Utility bill bank statement etc.
Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance Where an individual has resided 6 months or more outside the UK in the last 5 years the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
