IT Field Service Technician - Orlando FL

Serco Inc has an immediate opening for an IT Field Service Technician. Serco has a highly engaged Desktop technical team consisting of 11 members supporting over 10000 employees using cutting edge technologies. The position will be based at our Orlando FL location. You will be a key on site resource to assist Consultancy Business Unit as well as supporting Serco Inc.

Must be willing to travel on an as needed basis to our sister locations within FL such as Panama City Pensacola and Jacksonville. Additionally if the traveling budget allows the technician could travel to Pascagoula MS as needed to address onsite issues.

This position will support and maintain organizational computer systems desktops and peripherals. That includes installing diagnosing repairing maintaining and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person by telephone or via work order) in a timely and accurate fashion and provide enduser assistance where required.

This position is contingentupon your ability to obtain and maintain a DoD Secret security clearance

In this role you will:

• Perform onsite analysis diagnosis and resolution of complex desktop problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed
• Install configure test maintain monitor and troubleshoot end user and network hardware peripheral devices printing/scanning devices presentation equipment software and other products in order to deliver required desktop service levels
• Construct install and test customized configurations based on various platforms and operating systems
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment
• Receive and respond to incoming calls pages and/or work orders regarding desktop problems
• Ensure that desktop connections ie. network jacks are in proper working order

To be successful in this role you will have:

• Ability to obtain and maintain a DoD Secret security clearance
  • Must be a U.S Citizen
• An Associates degree
  • Or a High School diploma with minimum 4 years of relevant experience in lieu of degree
• Minimum 2 years of relevant experience
• Experience with the following technologies is required: Windows 10 SCCM experience remote access tools and Active Directory
• Excellent knowledge of PC and desktop hardware
• Excellent knowledge of PC internal components
• Handson hardware troubleshooting experience
• Extensive equipment support experience (Routers Switches teams telephony etc.
• Ability to work in a highpressured demand environment and maintain composure in certain circumstances
• Ability to organize and prioritize work effectivelydaily
• Working technical knowledge of current protocols operating systems and standards
• Ability to operate tools components and peripheral accessories
• Able to read and understand technical manuals procedural documentation and OEM guides
• Ability to travel up to 10 (on an as needed basis) to our sister locations within FL such as Panama City Pensacola and Jacksonville

Additional desired experience and skills:

• Strong customer service orientation
• Ability to effectively prioritize and execute tasks in a highpressure environment
• Good written oral and interpersonal communication skills
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas in businessfriendly and userfriendly language
• Highly selfmotivated and directed
• Keen attention to detail
• Teamoriented and skilled in working within a collaborative environment

If you are interested in supporting and working with passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk atoption 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a governmentissued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .