Customer Success Manager Controls NAM North Region
Customer Success Manager Controls NAM North Region
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Job Description
Job Description Summary
The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.Job Description
Roles and Responsibilities
- Drive overall postsales relationship with assigned contracts including training professional services technical support renewals expansion and advocacy.
- Own and manage contract setup delivery and financials (Revenue & CM).
- Develop specialized knowledge in the discipline serving as a best practice/quality resource and contributing to strategy and policy development.
- Build and maintain proactive longterm relationships with customers focusing on customer success metrics like renewal rate and NPS.
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
- Act as the first point of contact for all contract and customerrelated issues.
- Develop and maintain technical knowledge to educate customers on the value of products and services driving CLS upsell opportunities.
- Own and achieve orders operational plans commercial strategy (Inquiry to Order order close) and proposal development for aftermarket services.
- Provide continuous insight and relay the voice of the customer to internal teams including Sales Product Line Technical Support and Engineering.
Required Qualifications
- Masters degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in industrial controls/ Mechanical.
- Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience
- Experience with GE Controls Products Mark VIe control system in commercial services engineering and/or project management
- 25 travel
Desired Characteristics
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs/projects
- Ability to document plan market and execute programs
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/.. in commercial services engineering and/or project management
- 5 years of experience in the OT Cyber Security industry
- 5 years of experience in Mark VIe field engineering or OTR engineering
- High proficiency with computer tools (MS Office suite)
The base pay range for this position is$118100..00 USD Annual. The specific pay offered may be influenced by a variety offactors including the candidates experience education and skill set. This position is also eligible for a15 performance bonus/variable incentive compensation/equity.
This posting is expected to close on May 05 2025 or thereafter.
*The Company pays a geographic differential of 110 120 or 130 of salary in certain areas.
Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.
Benefits Available to You
GE employees rise to the challenge of building a world that works. In order to meet this mission we provide varied competitive benefits to help support our workforce: compensation & benefits are designed to help you manage your personal and family needs while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements. Inclusion & Diversity At GE we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. Click here to learn more: GE Gas Power GE Gas Power engineers cleaner more accessible energy that people depend on powering growth and prosperity for people everywhere. Our leading technologies produce a third of the worlds electricity thanks to our talented people who make gas work for our customers stakeholders and the world. Through relentless innovation and continuous partnership with our customers we are building the energy technologies of the future and providing the cleaner more efficient power people depend on today. Relocation Assistance Provided: NoAdditional Information
Required Experience:
Manager
Employment Type
Full-Time
