Client Success Specialist - Business Renewals
Client Success Specialist - Business Renewals
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Job Description
Client Success Specialist Business Renewals
At Nevada Corporate Headquarters (NCH) weve been empowering businesses and careers since 1989. Our mission is to provide exceptional customer experiences guiding clients through every step of establishing and maintaining a successful business. Were seeking a dedicated Client Success Specialist to join our Business Renewals team and help our valued customers thrive.
Your Role: As a Client Success Specialist youll be the friendly voice and trusted resource for our existing clients. Youll ensure they have everything they need to keep their businesses running smoothly and compliantly. Your goal is to build lasting relationships and provide tailored solutions that meet each clients unique needs.
What Were Looking For: We seek customerfocused professionals who are passionate about helping businesses succeed. You should be:
- Committed to delivering exceptional client experiences
- Eager to learn and grow in a dynamic supportive environment
- Able to listen actively and communicate effectively
- Skilled at problemsolving and finding creative solutions
- Enthusiastic about building longterm client relationships
Your Key Responsibilities:
- Proactively reach out to clients to discuss their business needs and renewal options
- Provide expert guidance on our services including registration renewals and registered agent services
- Listen to client concerns and work collaboratively to find solutions
- Educate clients on the benefits of our products and services
- Respond promptly and professionally to client inquiries
- Contribute to a positive team environment
Qualifications:
- Proven track record of excellent customer service
- At least one year of experience in a clientfacing role
- Strong interpersonal and communication skills
- Ability to build rapport and trust with clients
- Detailoriented with good problemsolving abilities
- Proficiency in Microsoft Office and basic computer skills (CRM experience is a plus)
- Available to work onsite Monday through Friday 8am to 5pm
Why Join Our Team:
- Competitive compensation: $50000 to $80000 annually (Salary incentives and bonuses)
- Supportive work environment with ongoing coaching and development
- Established client base no cold calling required
- Opportunities for career growth and advancement
- Comprehensive benefits package including health insurance PTO 401K with match and more
- Fun teamoriented culture with regular events and recognition
At NCH we believe that your success is our success. Join us in our mission to empower businesses with the tools and support they need to thrive in todays competitive landscape.
Interested in making a difference in our clients lives Apply today!
The ability to pass a criminal background check is a part of our position requirements
Required Experience:
Unclear Seniority
Employment Type
Full-Time
