Field Service Technician - Indianapolis

Work Flexibility: Fieldbased

The person taking the Field Service Technician role will spend the majority of their time in four key areas. They are:
1. Traveling between hospitals based on assignment of service requests.
2. Troubleshooting and resolving customer and product issues.
3. Building positive relationships with Stryker customers.
4. Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fastpaced and youll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician the foundation is laid to follow multiple career paths including engineering project management and leadership.

Initial Objectives
Within the first six months youll:
1. Gain a basic understanding of the cutting edge of medical technology as it relates to our booms lights integration and IP product lines.
2. Develop solutions for customers who are in a pinch.
3. Build strong bonds with fellow Field Service Technicians and inhouse support teams.
4. Potentially earn enough hotel reward points for an extended vacation.

Basic Background
The person in this role should love to solve problems. We prefer an engineering degree but understand technical prowess can be gained through personal experience. Candidates must be willing to spend most weekdays traveling be capable of successfully communicating with our customers and have strong documentation skills.

Requirements

PHYSICAL REQUIREMENTS
Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
Must be able to review printed materials.
Must have demonstrated fine motor skills.
Must be able to use sophisticated test and office computer equipment (e.g. calculator PC telephone Broadcast test and measurement equipment etc..
Ability to work with large pieces of equipment.

MENTAL REQUIREMENTS
Effective reading and writing skills.
Must be able to analyze and resolve nonroutine testing and/or equipment issues using independent judgment.
Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
Must be able to complete detailed documentation accurately.
Must be able to logically diagnose issues and systematically solve problems
Must be able to travel

SKILLS/EXPERIENCE REQUIRED
2 year installation or production line experience with Stryker Communications or 23 years industry experience with relevant field service experience.
Effective interpersonal and communication skills.
Must be able to communicate effectively with surgeons hospital staff nurses and biomedical personnel
Ability to prioritize issues.
Computer literate.
Functional with Microsoft Office including Excel and Word
Ability to learn new systems and technologies quickly
Basic electronic and mechanical aptitude
Skilled at cable termination of all standard digital and analog industry connectors.
Knowledge of video audio and data communications systems
Knowledge of OR etiquette and basic hospital procedure

EDUCATION/TRAINING REQUIRED
Associates degree technical degree or Bachelors Degree preferred.
AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment

Work From Home: Yes

Travel Percentage: Up to 50

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Travel Percentage: Up to 50

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID19 vaccination as an essential function of their role.