IT Support Apprentice
IT Support Apprentice
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Salary Not Disclosed
1 Vacancy
Job Description
Paradise Computing Ltd is an IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems software development network support and training. We are a highquality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.
As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.
Primary Role:
- Support customers systems via email telephone and remote connection
- To reassure customers of quality of service and manage critical failures
- Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
Ensure tickets are comprehensive for each job and time logging is done correctly
Perform routine maintenance tasks on customers & company servers
Personal Skills required:
- Knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts protocols and troubleshooting techniques.
- Good problemsolving skills and attention to detail.
- Good communication skills both verbal and written.
- Ability to work independently as well as part of a team
- 3 GCSEs (or equivalent) at grades 4 (AC) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Additional Information:
- Car driver essential
- Hours: Full time 7.5 hours in window 8:305:30.
- 25 Days Annual Leave
Benefits After 6 months probation:
- Full Private Medical Plan
- Cash Plan
- Company ProfitSharing Bonus Scheme
- 1 Days Leave for your birthday
Future Prospects:
90 of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.
Apply now!
Employment Type
Trainee
