Application Field Sales Support Representative - Burley ID
Application Field Sales Support Representative - Burley ID
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Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.
Stotz Equipment is a leading John Deere dealer with 25 locations in 8 Western states specializing in application equipment parts and service. We are looking for a Customer Service Representative (CSR) to support our sales and service teams while providing toptier customer support. This role is critical in ensuring smooth equipment operation training customers and driving additional revenue through service and support offerings. This position is based out of our Burley location but includes support for our North Central and Southern regions.
Key Responsibilities:
Sales & Customer Support
Assist all sales personnel in equipment calibration startup and customer training ensuring smooth operation and customer satisfaction.
Promote and sell training and support packages to customers to enhance equipment performance.
Sell winter maintenance services to customers to support shop operations during the slow season.
Promote and sell PUK (Precision Upgrade Kits) to application customers to enhance equipment capabilities.
Parts & Inventory Management
Advise location parts departments on the necessary inventory to support application equipment including thirdparty ordering processes and RDSL (Remote Dealer Stocking Locations).
Train parts associates on the basics of application equipment functionality to improve efficiency in locating parts and reduce customer downtime.
Technical Support & Training
Provide handson indepth training for Precision Ag teams service teams and parts department staff on application equipment.
Serve as a technical support resource available to assist teams with troubleshooting and best practices.
Deliver 24/7 customer support for application equipment including calibration operation and troubleshooting as billable time.
Equipment Readiness & Field Support
Work with sales and service teams to ensure equipment is fully operational before leaving locations including:
Proper nozzle setup
AMS activation
Overall operational functionality
Train employees involved in safety and certification procedures for handling application equipment.
Qualifications
Must be able to travel for extended periods during spraying season to any of our 25 locations based on customer and employee training needs.
Previous application experience required
Must be able to pass a background/drug test
Must have a clean driving record
Strong knowledge of agricultural application equipment and its operation.
Experience in customer service sales or technical support in the ag industry.
Ability to train and educate customers and internal teams.
Understanding of parts inventory management and ordering processes.
Willingness to provide oncall support as needed.
Strong organizational problemsolving and communication skills.
Proficiency in Precision Ag technology and equipment calibration.
Required Experience:
Unclear Seniority
Employment Type
Full Time
