Front Desk Agent
Front Desk Agent
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-04-2025
Job Description
Benefits:
- Free uniforms
- Paid time off
HUALAPAI PREFERENCE
Position: Front Desk Agent Lodge
Department: Hualapai Lodge
Classification: NonExempt
Salary Range: H3
Supervisor: Front Desk Supervisor Lodge
Disclaimer: Position Description is not meant to encompass all aspects of position other duties may be assigned.
Position Summary:
Handles daytime and nighttime Lodge accommodation reservations checkins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador.
Knowledge and Abilities:
1. Ability to interact with guests and tour groups and provide prompt outstanding customer service while handling accommodations at the Lodge.
2. Ability to understand questions being asked and provide detailed information regarding tourism options.
3. Ability to handle high cash and credit transactions and follow cash handling policies and procedures.
4. Ability to communicate in a clear concise manner even when busy.
5. Ability to work in a team environment multitask efficiently and maintain positive working relationships.
6. Ability to handle difficult customer situations or escalate when necessary.
7. Knowledge of Grand Canyon West locations Hualapai River Running and Hualapai history and culture.
8. Ability to use appropriate computer software.
Duties & Responsibilities:
1. Greet and interact with guests arriving at the Lodge promptly being courteous friendly and helpful. Provide tourism option information.
2. Handle guest and group checkins and checkouts.
3. Follow proper cash and credit handling policies and procedures while completing transactions.
4. Respond to guests questions regarding Grand Canyon West and Hualapai River Running Provide information concerning cost of tours length of tours tour operating hours seasons of operation weather pricing discounts etc.
5. Provide guests information concerning Hualapai history and culture.
6. Provide outstanding customer service.
7. Perform other workrelated duties as assigned.
Qualifications:
1. Good oral communication skills.
2. Good mathematical skills.
3. High School Diploma or GED.
4. Prior cash handling or customer service preferred.
5. Computer literate.
6. Preference given to Hualapai Tribal members.
Working Conditions:
Hotel lobby environment. Must be able to work varying schedules split shifts weekends and holidays.
Applicant must pass a preemployment drug screen and extensive background check may be required. All applicants are considered without regard to age sex race national origin religion marital status sexual orientation or physical disability. However preference may be given to persons of Indian decent in accordance with Public law 88353 Sectionand Public Law 93638 Section 7B
Grand Canyon Resort Corporation (GCRC) is whollyowned by the Hualapai Tribe and is located in Peach Springs Arizona. In 1988 the Hualapai People who have been part of this land since time immemorial established GCRC welcoming millions of visitors each year to tour the area. The year 1883 is when the reservation was established and occupiers are usually foreign to the land they occupy. To further increase tourism in the area the Grand Canyon Skywalk was built in 2007. The Skywalk is a glass horseshoeshaped bridge that enables visitors to walk beyond the canyon walls at Grand Canyon West suspending them 4000 feet above the riverbed and providing an unparalleled view of this natural wonder.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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