Operations Specialist

As an Operations Specialist you will support and manage the daytoday transactions of UMBs wires for domestic and international clients. As the primary task of taking wire instructions you will be a vital part to the continued success of UMBs wires team and electronic payments department.

How you will spend your time:

• Taking domestic and international wire instructions from clients and internal partners over the phone

• Process foreign checks OFAC and perform confirmations.

• Process exception or escalated tasks for time critical or highprofile issues to ensure satisfactory resolution.

• Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners.

• Maintain knowledge understanding and follow all bank policies and procedures.

• Investigate exceptions and/or errors to identify cause and corrective action.

• Assist manager with daily workflow assignment monitoring productivity training maintaining quality metrics and resolving incidents.

• Participate in quality assurance and disaster recovery testing or other projects as assigned by manager.

• Understand and remain current on related industry activity changes regulations announcements.

• Process daily work associated with your department including but not limited to account or file reconciling prep work for processing post adjustment entries research and resolve or escalate operational or transactional issues.

• Identify potential process improvements and implement documented solutions along with developing new or updating procedures.

• Ability to utilize technical aptitude that allows for quick learning of company systems platforms and products.

• Perform other duties as assigned.

We are excited to talk to you if:

• Associate degree or equivalent experience

• Five 5 years experience with banking or financial processing or equivalent experience

• Demonstrates attention to detail organization and time management skills.

• Ability to communicate clearly with coworkers managers business partners and clients written and verbally.

• Ability to utilize technical aptitude that allows for quick learning of company systems platforms and products.

• Demonstrates ability to work effectively in a team environment.

• Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately.

• Possesses strong customer services skills.

• Ability to work autonomously escalating issues or problems as appropriate.

• Ability to recognize errors issues special requests or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.

• Demonstrates organization/time management and ability to perform job functions with numerous interruptions.

Schedule:Monday through Friday from 9:30 AM to 6:00 PM

Compensation Range:

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other jobrelated factors. In addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race color religion sex (including gender pregnancy sexual orientation and gender identity) national origin age disability military service veteran status genetic information or any other status protected by applicable federal state or local law. If you need accommodation for any part of the employment process because of a disability please send an email to to let us know the nature of your request.

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