Renewal Manager
Renewal Manager
Posted on :
29-04-2025
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1 Vacancy
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Job Description
We are seeking a Renewal Manager Specialized Operations an experienced and strategic leader to lead efforts in maximizing lease renewals and enhancing resident satisfaction. This leadership role involves overseeing a team implementing retention strategies and ensuring seamless resident engagement. The ideal candidate will have a strong background in property management customer service and revenue optimization with a proactive and datadriven approach to resident retention.
***Please note this position is based in Tampa FL and hybrid schedule
More About US: Independence Realty Trust Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. Were currently managing over 36000 apartment homes 120 communities in over 30 markets and in 14 of the countrys most desirable states. IRT has a strong commitment to hiring the most talented industry professionals which has resulted in record growth making the Company one of the most respected and trusted within our industry.
Key Responsibilities:
- Leadership & Strategy
- Develop and execute renewal and retention strategies to drive longterm occupancy rates.
- Lead and mentor a team of renewal specialists providing training and performance with onsite teams leasing consultants and corporate leadership to align goals.
- Lease Renewal & Negotiation
- Oversee timely lease renewal processes ensuring competitive offers are extended to residents.
- Conduct renewal negotiations within revenue targets while maintaining positive resident relationships.
- Identify trends in lease expirations and proactively manage retention risks.
- Resident Engagement & Retention:
- Implement proactive engagement strategies beyond the traditional renewal window.
- Address resident concerns and coordinate solutions to improve satisfaction and longterm retention.
- Analyze resident survey responses and feedback to personalize interactions and improve overall experience.
Qualifications & Skills:
- Bachelors degree in Business Property Management or a related field preferred.
- 3 years of experience in property management leasing or resident retention with leadership experience preferred.
- Strong negotiation customer service and problemsolving skills.
- Ability to analyze data and leverage insights to improve renewal outcomes.
- Proficiency in property management software CRM dashboards and reporting tools.
- Excellent communication and team leadership abilities.
What IRT Living Offers:
- Medical Dental and Vision Insurance for individual and/or family
- Stock Awards granted in first year All employees are owners of IRT
- Discounted rent available
- 3 weeks of Paid Time Off days (PTO) in first year
- 10 Paid Holidays
- 100 company paid LongTerm Disability Life and AD&D Insurance
- 100 company match on employee 401k contributions; up to 4 of salary
- Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race color religion sex national origin age sexual orientation familial marital or veteran status disability or any other legally protected classes.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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