Field Service Technician 2

Job Summary: The Field Service Technician 2 provides facetoface customer service located at an offsite location and is responsible for minor to moderate troubleshooting diagnosing repairing and reconditioning of various light and heavy construction equipment.

What can HOLT CAT offer you

• A competitive salary commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care 401(k) matching & ProfitSharing plan (ROTH and traditional) paid holidays and a frontloaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs minor to moderate repairs in the field
• Performs troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and install parts disassembles and assembles basic components tests make adjustments and verifies proper operation of all repairs and adjustments
• Prepares and completes all jobrelated documents writes service reports orders parts and maintains clear customer records; in addition accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment tools and the vehicle in a good clean and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and rework standards
• Works overtime as required by workload and customers needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge Skills and Abilities:

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools including their designs uses repair and maintenance
• Basic knowledge of hydraulics transmissions engines undercarriage electrical Tier 4 EPA Systems.
• Demonstrates proficiency with current computer software related hardware and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Moderate diagnostic and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to operate a crane and forklift and obtain required certifications/licenses
• Ability to meet deadlines and work under fastpaced time constraining circumstances
• Ability to operate hand tools power tools pneumatic tools and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp manipulate or assemble very small objects

Education and Experience:

• More than two years of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities:

• None

Travel:

• Travel required with a possibility of an overnight stay

Additional Requirements:

• Valid Drivers license required
• Ability to obtain a valid Commercial Drivers License (CDL)
• Must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements:

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lbs
• Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina
• Ascends/descends with gradual or continuous progress by oneself using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

Work Environment:

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity
• Exposure to small quantities of chemicals dust steam highpressure water and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

IC