Residential Customer Experience First Impression Specialist - York NE In-office
Residential Customer Experience First Impression Specialist - York NE In-office
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Job Description
At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:
Process incoming orders for new installation including provisioning service scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want peoplefocused people who are not shy about having a real conversation.
Storefront inperson customer service coverage when needed. This will include taking payments answering questions scheduling appointments and other tasks to assist our walkin customers
Provide an excellent customer experience!
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
1 Year(s) of previous customer service experience preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest Local Exceptional and HassleFree.Profile of examples or published work preferred
SKILLS / KNOWLEDGE / ABILITIES:
Wellspoken communicator who can confidently give solutions by phone email or in person.
Problem solver: you can see through the eyes of another and help them feel assured they are well cared for.
Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.
Ability to be selfdirected multitask and the ability to handle confidential information.
REQUIREMENTS:
This position is 100 in office
Mandatory training for 10 to 12 weeks is scheduled from Monday to Friday 9:00 am to 6:00 pm CT starting from the specified date.
Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours we do ask for flexibility which may include oncall rotations on Saturdays.
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: Well pick up the tab on your ALLO fiber internet TV and phone bill. Seriously!
- Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5.
- Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and parttime team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
