Work From Home Bilingual Spanish Customer Service Coordinator
Work From Home Bilingual Spanish Customer Service Coordinator
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Job Description
More Than Just a Bank More Than Just a Career
Your Voice is our voice. Well champion you.
The best people listen and then say How can I helpThats what we do at Capital how we take care of our how were changing banking for good with compassion and real solutions. Money can be stressful; getting help shouldnt Customer Care team is supported and empowered to be the best people to people. And well have your back every step of the life at Capital One.
More Than Just Training More About You
At Capital One its important that our associates have the necessary skills and knowhow to succeed in their roles and best serve our customers. For that reason we invest heavily in both formal and informal learning development opportunities. Through these training programs and your daytoday work youll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn strong attention to detail positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers management and customers
Exercise good judgment and independent decisionmaking skills
Demonstrate exceptional listening questioning call control and deescalation techniques
Be proactive have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection not supplied by use of cellular data (Not a hot spot)
Compensation
$21 per hour
Schedule Offerings
Sunday through Thursday 2:00 PM 11:00 PM EST
Tuesday through Saturday 2:00 PM 11:00 PM EST
Schedules are adjusted per time zone and are first come first served
More Benefits More Health More Wealth and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical Dental Vision Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan
At Capital One we strive to attract the best people to give them the opportunity to be great.
Rich D. Fairbank Chairman Founder and CEO
We believe in the Power of one
**Successful candidates will need to complete a Language Assessment**
Basic Qualifications
High school diploma GED or equivalent certification
At least 2 years customer service experience or 2 years of call center experience
Fluent in Spanish and English
Preferred Qualifications
At least 1 year of Financial Services experience or Banking experience
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred
To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty 60 days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100 work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California Hawaii or US territories. Work from home U.S. based associates are not permitted to work internationally outside of the continental United States (i.e. Hawaii or U.S. Territories) or California.
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $43680 $43680 for Fascinator CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
