IT Support Technician Intern
IT Support Technician Intern
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
Apprenticely is working with our company partner the Jefferson Regional Medical Center to add an IT Support Tech Intern to their team in Pine Bluff Arkansas!
Our Apprenticely Internship Program is a threemonth program that places selected candidates with employers across Arkansas in IT positions to gain experience under the guidance of a professional mentor/IT support are designed as an onramp to an IT career and can roll into fulltime positions based on employer demand.
About our Company Partner:The Jefferson Regional Medical Center is Jefferson Hospital Association Inc. is a 501(c)3 notforprofit organization incorporated in the State of Arkansas. Jefferson Hospital Associations primary purpose is to provide healthcare to the citizens of Southeast Arkansas.
What Youll Do...
- Troubleshooting: Diagnose and resolve basic hardware software and network issues for desktops laptops printers and peripherals. Escalate complex issues to Level 2 or appropriate teams.
- Documentation: Accurately document support requests resolutions and followup actions in the helpdesk ticketing system.
- Customer Service: Maintain a professional helpful attitude and keep endusers informed of issue status and resolution progress.
- Compliance and Security: Follow IT policies procedures and security best practices especially those related to healthcare (e.g. HIPAA).
- Equipment Setup: Assist in the deployment of new software systems and updates.
- Collaboration: Work with IT team members to improve support services and ensure a cohesive approach.
- Attendance: Be punctual and maintain regular attendance to support team productivity.
- Coordination: Collaborate with vendors hospital staff and IT teams to manage and resolve issues.
- Knowledge Sharing: Document all issues and resolutions accurately for future reference.
What does an ideal candidate look like
- Technical Skills: Basic knowledge of Windows operating systems Microsoft Office Suite and IT hardware (desktops laptops printers).
- Soft Skills: Strong problemsolving effective communication and a customerservice mindset.
- Additional Requirements: Ability to manage multiple tasks in a fastpaced environment attention to detail and the ability to work independently or in a team.
- 02 years in an IT support or helpdesk role preferably in a healthcare setting.
- Proficient knowledge of Windows OS Microsoft Office and IT hardware.
Details
- Pay: $15/hour
- Schedule: 40hour week: typically 8 a.m. 5 p.m. MondayFriday
- Length of Internship: 3 months
- Location: Pine Bluff Arkansas
$15 $15 an hour
How does the interview process work Apprenticely will conduct an initial phone interview and assessment. Apprenticely will send selected resumes to companies that match the candidates skills and interests. Our employer partners will decide who to interview and select the final candidates for the internship program.
Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are on ourevents page.
The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE COLOR RELIGION NATIONAL ORIGIN SEX (INCLUDING PREGNANCY AND GENDER IDENTITY) SEXUAL ORIENTATION GENETIC INFORMATION OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations part 30
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Required Experience:
IC
Employment Type
Intern
Key Skills
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