AHCCCS

Arizona Health Care Cost Containment System
Accountability Community Innovation Leadership Passion Quality Respect Courage Teamwork

The Arizona Health Care Cost Containment System (AHCCCS) Arizonas Medicaid agency is driven by its mission to deliver comprehensive costeffective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work committed to high performance and dedicated to serving the citizens of Arizona. Among government agencies AHCCCS is recognized for high employee engagement and satisfaction supportive leadership and flexible work environments including remote work opportunities. With career paths for seasoned professionals in a variety of fields entrylevel positions and internship opportunities AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Address: 801 E. Jefferson Street Phoenix AZ 85034

Must reside in Arizona.

Salary: $51700

Grade: 20

Closing Date: Open Until Filled

This is a fulltime onsite position with the potential for telecommuting in the future based on the needs of the unit and at the discretion of leadership.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work popular remote work options comprehensive health and wellness benefits and career growth opportunities.

What Youll Do:

This position is responsible for delivering comprehensive technical support for the agencys desktop and laptop systems including associated hardware software and peripherals. A strong working knowledge of Microsoft Entra ID is essential for managing user identities and groups in a cloud environment. The role involves managing Intuneenrolled devices deploying software through Microsoft Endpoint Manager (Intune) and administering mobile devices such as agencyissued cell phones.

Additional responsibilities include supporting Virtual Desktop Infrastructure (VDI) utilizing ServiceNow for incident and asset management resolving hardware and software issues maintaining accurate physical inventory performing desktop imaging and deployments and providing oneonone training and support to end users. The position also involves tracking progress on desktoprelated projects and collaborating with crossfunctional teams to ensure seamless and efficient operations across the agency.

Major duties and responsibilities include but are not limited to:
Provide second level support to users through customer support desk trouble tickets.
Work on planned projects hardware and/or software.
Laptop software and hard installation configuration repair and ongoing support.
Inventory control.
VPN software and hardware installation configuration and ongoing support.
Write update and print procedures manual utilizing PCbased work processing tools.
Attend meetings seminars and training courses.

This is a fulltime onsite position with the potential for telecommuting in the future based on the needs of the unit and at the discretion of leadership.

Knowledge:
Microsoft Intune and Microsoft Endpoint Manager for device and application management
Microsoft Entra ID for user identity and access management
ServiceNow or comparable IT service management (ITSM) platforms
Virtual Desktop Infrastructure (VDI) environments
Desktop and backoffice server applications
Webbased and standard desktop applications
Computer and networking hardware
Networking protocols and basic infrastructure concepts
IT service offerings and delivery models
Customer service principles and best practices

Skills:
Providing excellent customer service and user support
Effective interpersonal written and verbal communication
Intermediate (Tier 2 troubleshooting of hardware software and connectivity issues
Software deployment and configuration through Microsoft Endpoint Manager
Installing and repairing PC hardware and operating systems
Documenting technical procedures and support processes
Supporting and administering mobile devices in a managed environment
Using ITSM tools to manage and track incidents requests and assets

Abilities:
Perform advanced troubleshooting and problemsolving in a timely manner
Communicate technical concepts to users with varying levels of technical knowledge
Balance and prioritize multiple tasks and deadlines in a dynamic environment
Adapt to feedback and adjust plans accordingly
Build strong working relationships across teams and departments
Work independently and collaboratively within technical teams
Maintain confidentiality and handle sensitive information appropriately

Minimum:
Associates degree plus 13 years of experience in desktop support (or equivalent experience).

Preferred:
CompTIA A Certification or the equivalent of 2 years PC technician experience.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R210207.12.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off 13 and 12 days per year respectively) start earning it your 1st day (prorated for parttime employees)
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves Bereavement civic duty and military.
A topranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for lifelong income upon retirement.
Required participation for LongTerm Disability (LTD) and ASRS Retirement plan.
Pretaxed payroll contributions begin after a 27week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Taxdeferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.