IT Support Engineer End User Support
IT Support Engineer End User Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Element has an opportunity for anIT Support Engineer Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.
We are looking for an experienced and confident individual who will be responsible for supporting maintaining and upgrading existing systems. Someone who is technically strong in Windows Office Office 365 Networking and Windows Server technologies and can assist with BAU Support new implementations migrations and project work.
This position is onsite 5 days a week.
Responsibilities
- 2nd line IT support Windows OS Skype Microsoft Office DCRM
- Administration of Microsoft AD ADAXES
- Mobile Phone configuration and support using MDM (Mobile Iron / Intune)
- Participation in incident problem and change management adhering to ITIL best practices using ServiceNow
- General PC / Server administration and maintenance including fault diagnostics and performance improvements
- New implementations migrations and upgrades
- Regional escalation point of contact for IT teams with smarthands infrastructure support
Skills / Qualifications
- Computer related Degree Microsoft Certification or equivalent work experience
- Minimum of 3 years experience with server/desktop support
- Significant server / desktop support experience
- Excellentcustomer service skills and ability to work on own initiative
- Understands the importance of documentation and on time delivery
- Sound backup and system security practices
- Experience leading rollouts migrations and system upgrades
- Very teamwork oriented
- Must be a US citizen to work with ITAR controlled areas and data
- National travel required up to approximately 25
Required experience with the following:
- Windows Serverand 2016 including DNS DHCP & WINS
- Microsoft Active Directory
- Microsoft Windows 10 7 and XP
- MS Teams Ring Central
#LISL1
#LISL1
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Employment Type
Unclear
