Reception Utility Billing Clerk
Reception Utility Billing Clerk
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Job Description
Position: Reception & Utility Billing Clerk
Reports to: Customer Service & Billing Supervisor coreporting to the Accounting Manager
Department: Finance
Emergency Classification: Essential
FLSA Classification: NonExempt
Pay Grade: 102
Are you ready to make a meaningful impact in a vibrant coastal communityall while enjoying the sea breeze The Town of Fort Myers Beach is seeking a detailoriented and experienced Reception & Utility Billing Clerk to join our dedicated team!
A successful candidate will possess strong communication and organizational skills accuracy in data entry proficiency in software systems and the ability to manage multiple tasks and deadlines efficiently. The ideal candidate will also demonstrate excellent customer service problemsolving abilities and a proactive solutionfocused mindset.
The Town of Fort Myers Beach is a community on a resilient journey. Joining our team means playing a vital role in recovery efforts helping rebuild our towns spirit and shaping a future thats stronger than ever. If youre excited about the opportunity to contribute your expertise and make a real difference during this pivotal time we encourage you to review the job description and apply through the job posting below.
Town of FMB Offers a Competitive Benefit Package!
Health & Wellness: Comprehensive health insurance plans for you and your family with low deductibles and low annual maximums! The Town of FMB pays 100 of employee only coverage and 50 of dependent coverage. Employer paid life insurance short and longterm disability insurance and gym membership reimbursement.
Work/Life Balance: The Town of FMB offers 5 weeks of PTO Annually 14 Paid Holidays annually paid parental leave and flexible scheduling options.
Retirement Planning: 401(a)/457(b) Pension Plan with an employer contribution in which you are immediately vested.
Position Summary
The Reception & Billing Clerk serves as the first point of contact for the public at Town Hall providing professional frontdesk reception services while also supporting the Finance Department with utility billing and customer service functions. This position plays a key role in ensuring residents and visitors receive prompt accurate and courteous service.
Responsibilities and Reporting During an Emergency Situation: If assigned employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency this may require working around the clock for several days on short notice.
- Greet and assist visitors to Town Hall directing them to the appropriate department or staff member.
- Answer and direct incoming telephone calls providing assistance or forwarding calls to the correct personnel.
- Respond to customer inquiries regarding utility services billing and Town policies in a professional and timely manner.
- Accept and process utility bill payments in person by phone or through other accepted payment methods.
- Assist with updating and maintaining utility customer accounts ensuring accurate billing information is recorded.
- Review utility accounts for accuracy address discrepancies and assist customers with billing inquiries and adjustments.
- Provide support in the preparation of monthly utility billing and related documentation.
- Assist the Customer Service & Billing Supervisor with utility billing & customer service tasks as assigned.
- Perform general clerical tasks including filing data entry and scanning of utilityrelated documents.
- Assist with the development and distribution of customer and vendor communication such as billing notices and service announcements.
- Assist other departments as needed ensuring smooth daily operations within the Finance Department.
- Collaborate with other departments as needed to support Town Hall and Utilities functions.
- Attend meetings and events as assigned.
- Perform emergency response tasks and assignments as directed.
- Perform other duties as assigned.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other jobrelated duties as required.
REQUIREMENTS:
Education Certification and Experience:
- High school diploma or equivalent required; additional education or training in office administration or customer service is a plus.
- Minimum of two 2 years experience in customer service billing or administrative support preferably in a government or utility setting.
Knowledge Skills and Abilities:
- Knowledge of general office practices customer service principles and basic accounting or billing procedures.
- Knowledge of or ability to quickly learn municipal utility billing systems and procedures.
- Understanding of applicable federal state and local laws regulations and policies related to municipal operations customer service and utility billing.
- Familiarity with public records laws confidentiality requirements and proper handling of sensitive customer information.
- Skill in effective verbal and written communication cash handling and data entry with attention to detail.
- Proficiency in Microsoft Office applications (Word Excel Outlook) and standard office equipment.
- Ability to interact professionally with the public maintain confidentiality and resolve customer concerns tactfully.
- Ability to prioritize tasks manage time efficiently and work independently or as part of a team.
- Ability to be reliable and work the assigned schedule.
Physical Requirements:
- Task involves some physical effort in standing bending stooping stretching and walking or frequent moderate lifting 20 pounds); and standard dexterity in the use of fingers limbs or body in the operation of shop or office equipment.
- Task involves prolonged periods of working at a desk utilizing a computer and keyboard.
Environmental Requirements:
- Task is regularly performed without exposure to adverse environmental conditions unless as assigned in emergency situations.
Sensory Requirements:
- Task requires sound perception and discrimination.
- Task requires visual perception and discrimination.
- Task requires oral communications ability.
The Town of Fort Myers Beach provides Veterans Preference in employment for eligible veterans spouses of veterans and qualifying family members in accordance with the Florida Department of Veterans Affairs guidelines.
How to Claim Veterans Preference:
- Notify Human Resources at to request Veterans Preference at the time of application.
- Obtain the Veterans Preference Form which will be provided by Human Resources and indicate your eligibility.
- Submit the required documentation (e.g. DD214 form VA disability letter or applicable spouse documentation) along with your completed application.
If you require assistance or have questions about this process please contact Human Resources ator
The Town of Fort Myers Beach is an Equal Opportunity Employer and a DFW.
Employment at the Town of Fort Myers Beach is contingent upon your successful completion of the following:
- Preemployment drug screening pursuant to the DrugFree /AlcoholFree Employment Policy as outlined in the Towns Employee Handbook adopted by Council effective January 2022.
- General background verification.
Employment Type
Full-Time
