Global Delivery Lead WM
Global Delivery Lead WM
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Job Description
As a worldleading insurance company we act for human progress by protecting what matters. With 153000 employees in 54 countries working with 105 million customers weve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values and together were nurturing a culture of respect for each other for our customers and the communities around us. Join AXA and youll feel like you belong are included and can thrive. Youll be able to shape the way you work and truly grow your potential as you seek out new opportunities push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
We bring together the expertise cultural diversity and creativity of over 8000 employees worldwide and were committed to equal opportunities in all aspects of employment (gender LGBT disabled persons or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect and where individual differences are valued.
Experience :
- At least 4 years of experience in managing global service providers or similar roles.
- Solid experience in an expert or leadership role demonstrating the ability to drive topics forward that impact a broad variety of people from different parts of the organisation
- Experience in IT Operations Management.
- Experienced in working within a large regional or global hybrid IT organization within a multinational company.
- Strong understanding of KPIs SLAs and QOS metrics.
- Excellent communication negotiation and stakeholder management skills.
- Ability to drive continuous and service improvements.
- Strong analytical skills and attention to detail.
- ITIL skills at least at basic level are highly appreciated
- Familiarity with project management principles and practices can be beneficial.
- Language skills: English proficiency
Technical Skills :
- Solid technical background on Cloud Services and Cloud Provider on Azure and AWS.
- A solid understanding of IT products services and technologies as well as IT operations with the ability to quickly adapt to new topics.
- Ability to cover the wide range of different aspects of this position starting with IT but also including sections like financial and legal aspects.
Soft Skills / transversal Skills :
- Analytical and problemsolving skills paired with experience in analysing contract terms identifying risks and developing mitigation strategies is important.
- Ability to operate in a rapidly changing environment and handle various topics at the same time.
- Good aptitude in relationship management.
- Strong analytical and problemsolving skills to assess situations quickly and make informed decisions.
- Team spirit customer centric solution & value oriented.
AXA is becoming a sustainable techled company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation driving its concrete implementation globally at speed with a high quality of advisory and . We are present across 17 countries with committed highly qualified teams. We leverage technology data sourcing security and investment allocation in a global way but also achieve economies of scale and synergies when necessary. At AXA Group Operations we want to be recognized in three fields of action: Stateoftheart Data Technology to drive customer experience Stateoftheart Procurement & Sourcing to drive efficiency and better manage risks HighPerforming Global Team for stronger partnerships with AXA entities
AXA GO uses various 3rd party providers for our IT operations to our customers. Therefore efficient operational IT Provider Management is key for high QoS and to hold our commitments towards entities. As an Global Operational Provider Manager your main objective is to centrally manage IT Providers QoS deliveries for key vendors.
The Global Delivery Lead is responsible for overseeing the operational delivery of our critical Service Providers. This role requires ensuring that these providers deliver services at the highest level of quality in accordance with predefined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). The Global Delivery Lead must ensure that service providers are seamlessly integrated into our organization and drive continuous and service improvements.
Main Missions :
Your responsibilities include :
- Operational Management : Manage the daytoday operational relationship with our critical IT Service Providers ensuring their performance meets the required standards.
- Quality of Service (QOS) : Monitor service delivery against KPIs and SLAs ensuring highquality service delivery.
- Integration : Ensure Service Providers are embedded within our organizational framework and aligned with our business objectives.
- Continuous Improvement : Identify opportunities for continuous improvement in service delivery and implement necessary changes.
- Service Improvements : Drive initiatives aimed at enhancing the overall service experience.
- Stakeholder Communication : Act as the primary point of contact between the organization and Service Providers facilitating clear and effective communication.
- Reporting and Analysis : Provide regular performance reports and analysis offering insights and recommendations for improvement.
Required Experience:
Exec
Employment Type
Full-Time
