Customer Service Representative - Medical BillingPatient Accounting
Customer Service Representative - Medical BillingPatient Accounting
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Customer Service Representative responds to inquiries by answering all incoming telephone calls promptly and courteously ensuring customer requests are assessed and handled to effectively maintain the maximum collection functions and ensuring that all policies regulations and procedures are followed. Working under general supervision this position is accountable for arranging timely payments by patients after or in lieu of insurance in order to reduce outstanding balances and facilitate reimbursement.
Strongly preferred experience in EPIC.
Strongly preferred three years of relevant hospital or clinic patient accounting/billing followup experience or more.
Responsibilities
Makes dedicated payment collection efforts during patient phone interactions to ensure timely revenue generation.
Documents interactions to support accurate recordkeeping and efficient communication within the revenue cycle and ensures accuracy of patient demographic and billing details making necessary insurance carrier corrections contributing to precise patient records and billing efficiency.
Explains credit and collections information to parties involved and recommends suitable payment options based on circumstances to enhance understanding and compliance.
Adheres to corporate compliance rules including Health Insurance Portability and Accountability Act (HIPAA) regulations during interactions to uphold patient privacy and legal standards.
Maintains acceptable quality and production levels and notifies the manager of potential issues to prevent payment delays or increased denials.
Performs other duties as assigned.
Qualifications
Required Experience:
Unclear Seniority
Employment Type
Full-Time
