Product Manager - Propositions - Transactional Business Banking

At ING Australia we value diversity and individuality recognizing that each persons uniqueness sets them apart. Our career opportunities are designed to match your distinctiveness offering a global platform an inclusive environment and cuttingedge technology to empower you to excel.

Currently we are seeking a Product Manager Proposition to join our Business Banking team.

You will need to come from an extensive Business Banking or Transactional Banking background.

Our ideal candidate will possess a wealth of experience in steering the strategic roadmap for developing propositions encompassing product offerings and ValueAdded Services across the customer segments. Success in this role hinges on a solid foundation of business banking product expertise proficiency in service design and a track record of collaborating with crossfunctional teams.

Business Banking stands as a pivotal element in INGs overarching strategy positioned as the third segment bridging Private Individuals and Wholesale Banking. Our segment caters to three customer categories: Selfemployed & Micro companies SMEs and MidCorporates. These clients are dedicated to effectively managing and expanding their businesses amidst a dynamic and intricate landscape. Our objective is to provide them with relevant seamless reliable and personalized financial solutions during critical junctures.

As a member of the Business Development Team youll play a vital role in shaping the strategic course and implementation of initiatives for Business Banking. This role involves close collaboration with diverse stakeholders at both local and global levels offering you a unique opportunity to contribute to our organisations growth and success.

Ready to make an impact

What youll do

• Drive the longterm vision of the Business Banking segment: formalising our strategic narrative and segment priorities. This includes preparing senior management presentations and other key strategic discussions.
• Conduct research to understand the customer needs: source competition and market dynamics to identify emerging trends opportunities & threats in the business banking landscape informing strategic direction and positioning our offerings for success.
• Collaborate with crossfunctional teams: product marketing and customer intelligence specialists to design the business banking solutions tailored to the specific requirements of our business clients
• Define the business requirements for the products & services (incl. features) that meet the customer needs and provide input and guidance to the delivery teams on the required capabilities to build.
• Design differentiating packages / subscription models that attract customers by determining the optimal mix of products & services partnerships and price point to create business impact
• Analyse moments of truth and monitor customer feedback together with the (IT) Delivery Tribe to identify opportunities to improve the customer experience and remove frictions digitalisation of customer journeys process optimisation and account lifecycle servicing improvements.
• Build the network internally and externally. Cultivate strong relationships with key stakeholders to foster collaboration drive business development and enhance our competitive position in the market.

What were looking for

• Tertiary qualifications in Marketing Business or Commerce
• Business Banking Expertise: excellent understanding of business banking portfolio dynamics and value proposition development 8 years in marketing product management or digital product development).
• Strategic & Project Management: Experience in setting strategic direction managing multiple projects and driving impactful change in complex multigeography environments.
• Stakeholder & Communication Skills: Proven ability to influence and collaborate with internal and external stakeholders including senior leaders. Excellent presentation interpersonal and facilitation skills.
• Technical & Analytical Proficiency: Advanced skills in Microsoft Office (PowerPoint & Excel) and datadriven decisionmaking.
• CustomerCentric & SolutionOriented: Focused on delivering positive customer outcomes challenging ideas constructively and implementing practical solutions.
• Deep knowledge of the Business Banking market customer segments and service models.
• Experience in strategy consulting and qualitative/quantitative research techniques.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on an approved sustainability activity

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.

Need more
Contact Rachel Yuen on

Applications close 12th May 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve 12 months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australias most recommended bank according to RFi XPRT Survey February 2021 July 2021 (n 31903 when compared to customers of 20 other banks operating in Australia.

#LIDNI