Junior ServiceNow Administrator
Junior ServiceNow Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the missioncritical needs of our government clients. Through the expertise and dedication of our talented team we provide cuttingedge technology services designed to achieve success and exceed expectations.
At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporatefunded technology certifications and robust employee recognition and appreciation programs.
We are seeking a highly skilled Junior ServiceNow Administrator to work in Annapolis MD (Hybrid).
Hybrid work model: Primarily remote with occasional onsite presence required for major platform releases planning sessions or stakeholder engagements.
Job Summary:
The Junior ServiceNow Administrator will provide support in configuration user management reporting and QA/testing efforts. The role is critical in scaling ServiceNow capabilities across the State of Marylands departments as adoption grows beyond pilot groups.
Key Responsibilities:
- Support the configuration of forms fields workflows and roles
- Manage user accounts groups and permissions aligned with Workdayintegrated identities
- Generate standard reports and dashboards for KPIs and service performance
- Assist in platform testing validation and change documentation
- Participate in training setup documentation and user support activities
Required Qualifications:
- 13 years of experience with ServiceNow or another ITSM tool
- Familiarity with basic ITSM processes and ITIL concepts
- Strong attention to detail and willingness to learn platform capabilities
- Experience with reporting and data entry
Preferred Qualifications:
- ServiceNow Fundamentals certification or training
- Exposure to Workday or other HR systems
- Public sector or academic IT support experience
If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and selfmanagement capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Required Experience:
Junior IC
Employment Type
Full-Time
