Director of Catering and Events - Hilton Austin
Director of Catering and Events - Hilton Austin
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Job Description
Nestled in the vibrant heart of downtown Austin Hilton Austin Conference Center isa fusion of excitement and sophistication boasting over 100000 square feet of versatile event space including our stunning 26000squarefoot Grand Ballroom and 31 flexible meeting rooms. Our property features 801 contemporary guest rooms five exceptional dining venues and an awardwinning spa. We are seeking a dynamic Director of Catering & Events to lead our team in crafting unforgettable experiences that reflect the unique spirit of Austin. If you are a visionary leader ready to elevate our events to new heights join us at Hilton Austin where your creativity and expertise will shine!
As Director of Catering & Events at the Hilton Austin you will be responsible for strategic leadership of Group and Local Catering Sales and Event Management in the hotels continuing effort to deliver outstanding guest service and finical profitability.
What will I be doing
As Director of Catering & Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering & Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.
Specifically your essential functions will be to perform the following tasks to the highest standards:
STRATEGY:
Successfully innovatively and timely implement Commercial strategic initiatives and monitor for bestinclass results
Drive innovation and creativity within event delivery
Partner with the General Manager/Executive Committee to deliver on Hiltons values by creating highimpact event experiences
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Provide owner relations guidance in key areas of Events & Catering expertise as needed (Banquet Capital Expenditures Staffing Models)
Actively support the sales process.
LEADERSHIP:
Provide overall leadership and direction in all Events & Catering matters.
Serve as the hotels credible Subject Matter Expert on all matters relating to event & catering experience
Serve as a highly visible participatory leader who proactively and consistently engages with their General Manager/Executive Committee Sales Catering and Events team members external guests and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
CULTURE:
Inspire highperforming multicultural multigenerational teams that build Hiltons Events talent pipeline
Integrate Hiltons Values/Mission/Purpose when implementing Event initiatives and support Team Membercentric and guestcentric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service.
TALENT:
Motivate and provide a work environment in which team members are productive
Ensure all Event & Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an opendoor policy
Manage group and interpersonal conflict effectively
OPERATIONS EXCELLENCE:
Ensure the proper use of all function space exhibit hall and event spaces
Manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Development and management of departmental budgets
Responsible for the overseeing short medium and longterm forecasting and actual cost reporting for events and catering
Ensure proper staffing for the needs of the business
Integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#2 Best Company To Work For in the #1 Best Workplaces for Women List 5th Year In a Row.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to your pay when you need it through DailyPay - Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- BestinClass Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
