Tier 2 IT Support Specialist
Tier 2 IT Support Specialist
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$ 47000 - 53000
1 Vacancy
Job Description
Job Details
Description
Do you want to do meaningful work that supports internal teams across the organization Do you want to work on a supportive and collaborative I.T. team Do you want the opportunity to grow your skills in cloud and enterprise tech Then join us! We are seeking a highly skilled and experienced Tier 2 I.T. Support Specialist to join our growing team. Work hours are Monday Friday from 8:00 am to 5:00 pm; this job requires flexibility. This is a hybrid position that combines remote phone support with periodic onsite responsibilities at our Plantation Florida office to assist with enduser PC builds and deployments.
Our benefits package includes health dental and vision insurance company paid life insurance and disability insurance a 401(k) plan with an employer match paid time off after 90 days of employment and ten company paid holidays.
Essential Functions:
- Provide Tier 2 phone and remote technical support to end users across multiple Windows environments
- Troubleshoot hardware software and connectivity issues
- Support and maintain Microsoft 365 environments (Exchange Teams OneDrive SharePoint)
- Assist with Azurebased identity and access management (preferred)
- Utilize Daulmon for endpoint or policyrelated support tasks
- Build configure and prepare enduser PCs for shipment from our Plantation FL office several times per month
- Create and follow workflow documentation as needed
- Document issues and resolutions in ticketing system
- Collaborate with Tier 1 support and escalate to Tier 3 when necessary
- Performs other related duties as assigned
Qualifications
Required Skills/Abilities:
- Strong knowledge of Windows 10/11 Microsoft 365 and Active Directory
- Familiarity with Azure AD and Daulmon is a plus
- Must be able to follow and update/create workflow documentation
- Excellent communication and customer service skills are required.
- Ability to work independently and manage multiple tasks in a hybrid environment
- Must be able to report to the Plantation FL office several times per month for hardware prep and team collaboration
- Reliable and dependable attendance.
Education and Experience:
- Minimum 5 years of IT support experience including remote help desk and Tier 2level troubleshooting.
- This job requires a minimum of a high school diploma or G.E.D. Associate degree is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk talking on a telephone and working on a computer.
Remote Work from Home Requirements:
Not all positions are remote; some require that the employee work in the office.
Must have a desk chair and basic essentials to work from home.
Must have a quiet work area without noise or distractions.
Must have personal high speed internet service (WiFi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
Must be logged onto your work computer and able to answer calls during your normal work hours.
Pay
$47000 to $53000 based on experience.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
