Facilities Operations Co-ordinator

Were 1st Central a marketleading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Were looking for a proactive and organised Facilities Operations Coordinator to join our team at 1st Central based in our Salford Quays Manchester office. In this officebased role (Monday to Friday) youll play a key part in keeping our workplace running smoothlycoordinating facilities services supporting health and safety maintaining security procedures and delivering a warm welcome to colleagues and visitors alike. If youre someone who enjoys variety thrives on being helpful and has a knack for administration this could be the perfect fit for you.

Skills youll need to thrive in this role:

• Strong Organisational & Administrative Skills Youll be coordinating daytoday facilities operations juggling multiple tasks like record keeping purchase orders and booking support. Youre highly organised and detailoriented which helps you stay on top of everything and ensure nothing slips through the cracks.
• Excellent Communication & Customer Service Youre the first point of contact for facilities queries and the welcoming face of the business for visitors. You communicate clearly and professionallyboth in person and in writingand youve got a friendly helpful approach that puts people at ease.
• Health & Safety Awareness Youll support DSE assessments evacuation drills PAT testing and compliance checks so having a solid understanding of health and safety practices is really helpfuleven if youre not formally qualified yet.
• Proactive & ProblemSolving Mindset Youre someone who takes initiative. Whether its handling incidents or supporting business continuity and procurement reporting youve got a cando attitude and youre confident interpreting data and turning insight into action.

Whats involved:

Facilities Operations & Administration

• Coordinate and oversee the daily operations of facilities services ensuring office space is effectively managed.
• Act as the first point of contact for facilitiesrelated inquiries responding via the Facilities inbox and job tracking tools.
• Provide administrative support to the Facilities team including record keeping documentation and managing a RAID log aligned with audit risk and incident management processes.
• Raise and track purchase orders in line with FM budget and payment tracking; develop and maintain an annual supplier payment schedule linked to budget and payment periods.
• Ensure compliance with company policies industry regulations and best practices including upholding the Group Code of Conduct and Fitness and Propriety policies.
• Undertake additional duties as required to support business operations and provide cover for the Facilities Operations Lead during periods of leave.

Reception & Office Support

• Manage visitors to the Manchester office ensuring a professional welcoming environment and directing guests appropriately.
• Maintain the reception area to a high standard ensuring it is tidy professional and wellstocked with consumables such as stationery refreshments and office supplies.
• Issue and manage work permits for contractors and oversee physical security procedures including access control and visitor monitoring systems.
• Receive sort and distribute incoming and outgoing mail and deliveries efficiently.
• Support general administrative tasks such as scanning photocopying and filing.
• Provide accurate information to colleagues and visitors in person and via email.
• Support Facilitiesrelated Joiners/Movers/Leavers processes and documentation.

Travel & Procurement Support

• Assist business users with travel bookings and act as a point of escalation for those unable to selfserve.
• Work with the Procurement Team to support supplier sourcing and operational procurement tasks.
• Provide data analysis and insights for Facilities Travel ESG utilisation and space planning reports.

Health & Safety

• Conduct DSE risk assessments for both onsite and home workers.
• Assist in the implementation and monitoring of health and safety policies in collaboration with the Facilities Operations Lead and Health & Safety Officer.
• Perform regular health and safety checks of the Manchester office ensuring compliance and escalating issues as necessary.
• Administer inoffice and remote worker PAT testing.
• Support and participate in evacuation drills and emergency exercises.
• Ensure all staff visitors and contractors comply with health and safety regulations.

Business Continuity & Incident Support

• Support business continuity planning and contribute to related reporting.
• Participate in crisis and incident management activities as needed.

Experience Skills & Knowledge

• Experience in facilities management and health & safety practices (preferred but not essential).
• Strong customer service skills with the ability to engage professionally with internal teams visitors and external suppliers.
• Proficiency in Microsoft Office applications particularly Word Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Wellorganised with the ability to manage multiple tasks and priorities effectively.
• Analytical and problemsolving mindset with the ability to interpret data identify issues and provide insights.
• High attention to detail and accuracy in both documentation and recordkeeping.
• Good overall numeracy and literacy skills.

Behaviours

• Selfmotivated proactive and enthusiastic with a passion for driving operational improvements.
• Organised and detailoriented taking a structured approach to tasks and responsibilities.
• Flexible and adaptable able to respond to changing business needs.
• Works well independently and as part of a team fostering collaboration and shared success.
• Committed to living company values through daytoday actions and decisions.

If youre ready to bring your organisation skills proactive mindset and passion for creating a great workplace experience to a role where no two days are the same wed love to hear from you. Apply now to join our team at 1st Central in Salford Quays and play a key role in helping us keep things running smoothly safely and brilliantly every day.

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.