HR Operations Team Lead - LD

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Mission Statement:

Manage the operations of an assigned team in a Hub or CSS Center focused on the complete accurate and timely completion of HR transactions Learning & Development. Drive an efficient work allocation effective workforce management and appropriate people management activities. Ensure compliance with internal guidelines and procedures.

Your Responsibilities:

• Service delivery Supervises the team and ensures HR processes are delivered in a timely and accurate manner in compliance with standard process flows and according to agreed service levels. Acts as subject matter expert in the team and works on complex issues or cases which are escalated for resolution.

• Analysis Monitors accuracy of transaction processing and quality of data. Oversees analysis of HR transactions and highlights discrepancies/anomalies for correction.

• Optimization Identifies and initiates the implementation of best practices and process improvements to increase efficiency and drive productivity gains.

• Internal controls Together with the HR Service Line Manager leads internal control over HR transactions and quality controls like the 4eyechecks.

• Service culture Works with customers and stakeholders to improve understanding cooperation and performance.

• People leadership and development Manages selection development performance and organization of the team and appropriately allocates work and assignments to individual team members. Conducts performance reviews and provides regular coaching and training to the team.

• L&D Program Management: Overseeing the logistical of L&D programs. Coordinating scheduling resource allocation and participant management. Managing L&D budgets and tracking expenses. End to end invoice management and vendor management for the L&D programs. Ensuring smooth delivery of training sessions workshops and elearning initiatives.

• L&D Operations and Administration Maintaining L&D records and databases. Managing the LearningManagement System (LMS) and other L&D technology like CSOD. Handling vendor relationships and contracts related to L&D.

• Needs Analysis and Reporting Assisting in the identification of training needs across the organization. Gathering and analyzing data to evaluate the effectiveness of L&D programs. Generating reports on L&D metrics and outcomes. Tracking training completion and compliance.

• Team Leadership and Collaboration: Supervising and mentoring L&D operations team members. Collaborating with HR business partners L&D specialists and other stakeholders. Ensuring effective communication and coordination within the L&D team and with other departments.

• Process Improvement and Compliance: Identifying opportunities to streamline L&D processes and improve efficiency. Ensuring compliance with relevant regulations and policies related to L&D. Staying uptodate on L&D best practices and trends.

• Supporting L&D Strategy: Helping to implement the L&D strategic plan. Providing feedback from operational data to help improve L&D program design.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelors or masters degree preferred.

• 7 8 years of handson experience in the HR Operations preferred in L&D service line.

• Endtoend knowledge L&D activities and programs.

• 4 5 years of experience in managing high performing teams with HR function & stakeholder management.

• Experience in project management and closely worked with leadership to drive initiatives and management activities across.

• Proficiency in both spoken & written English language is required.

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