EUC Engineer

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world our work goes to the cuttingedge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and innovative ways we work to bring people together theres something for everyone to get stuck into. And thats where you come in.

Job Description:

Your new role

Here at Hitachi Rail we have a unique and exciting opportunity for a EUC Engineer to provide 2nd line enduser computing support and problem management in a technical and organisationally complex environment.

The position is based London Ludgate (full time)

Specifically you will be responsible for the following deliverables:

• Provisioning and maintenance of enduser devices (Laptop / Desktop / Tablet / SmartPhone)
• Administration of Authentication / Access Control systems (Active Directory MDM)
• Lead and take part in enduser and infrastructure projects and service improvement activities across HRE providing supporting administration and documentation.
• Work with external service and support providers as required
• To be aware of and actively promote and implement Hitachis ethos culture and values.
• To be involved in Hitachi Rail Europes staff development and training and participate in PDP procedures.
• To comply with and implement Hitachi Rail Europes Health and Safety policy.

About you

• Advanced level experience in providing 2nd line enduser support for a multisite organisation > 500 persons)
• Wintel Hardware Management build automation (SCCM/IVANTI/McAfee)
• Windows 10 In depth knowledge
• Office 2016 Advanced Knowledge
• Solid understanding and experience of administering the following:
• Microsoft Back Office Systems (Active Directory / Exchange)
• Mobile Device Management (MobileIron/WorkSpace One)
• Remote Access systems
• Networking DNS DHCP File sharing Printing LAN/WLAN
• Audio Visual/Video Conferencing
• Endpoint protection antivirus antimalware (McAfee)
• A high degree of competency in problem assessment and solving within an ITIL Support Service framework
• Extensive practical experience in supporting a complex environment of devices and business applications
• Familiarity with incident/request management systems (ServiceNow)

Qualifications

• ITIL v3 Foundation or equivalent experience

Desirable Requirements

• SAP client support deployment.
• Familiarity with Cisco family of network products
• Experience with scripting and automation.
• Basic understanding of project management practices.

What we offer

We value the importance of all of our employees if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary
• Annual Performance bonus paid on discretionary basis.
• 25 days holiday
• Pension scheme with contributions up to 9
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

Thank you for your interest in Hitachi Rail. If your application is of interest we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail there is a place for everyone. We welcome and value differences in background age gender sexuality family status disability race nationality ethnicity religion and world view. It is our commitment to create an inclusive environment we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at