Retail Operations Manager

Benefits and perks

• Work life balance is important to us 1pm knock off Fridays!
• A vibrant fun and collaborative office culture
• Midday HQ group workouts in our inhouse gym
• Epic team member discounts on our product as well as exclusive deals struck with other local retailers and establishments
• EAP to support your mental wellbeing
• Personal development investment start smashing your goals through complimentary listening to our LSKD book library via Audible plus dedicated workshops and seminars
• Great channel of succession and huge pipeline for career development with a growing brand
• Engaging Company Culture: Experience a workplace with a strong team spirit and an open appreciative culture where youll feel valued and part of a supportive community

The Role

Based at our Loganholme HQ this role is all about driving exciting initiatives to optimise our AU & NZ stores! Youll lead Retail Operations Project Management New Store Openings and Communications. This role will identify areas of opportunities to improve how we operate (one of our core values theres a way to do it better find it! and roll out gamechanging projects.

Our Story

LSKD is an Australianowned and operated brand with our HQ in Loganholme that prides itself in producing highquality functional sportswear with a street aesthetic. Ever since our formation weve never been content settling for the norm; were constantly evolving and challenging the status quo inspired by the restless few who influence style shape the future and strive to be 1 better everyday.

Key Tasks & Responsibilities

Retail Performance:

• Lead and develop Regional Managers and store teams ensuring KPI achievement and exceptional customer service.

• Oversee store performance including recruitment training and daytoday operations ensuring cleanliness leave management and staff efficiency.

• Cultivate internal and external relationships including center management and partners to drive profitability and sales growth.

• Develop and implement short and longterm strategies to increase customer satisfaction retention and revenue.

• Regularly review performance through weekly monthly and quarterly reviews and complete trade deck reporting.

Retail Operations:

• Own P&L budgeting and costsaving strategies ensuring efficient store operations across AUNZ.

• Manage store infrastructure maintenance and consumables ensuring all operational requirements are met.

• Create and implement best practice process guides and policies including inventory and training materials.

• Support national retail managers with rostering budgets incentive programs and control costs to drive productivity.

Project Management:

• Lead crossdepartmental projects and manage new initiatives from inception to ensuring alignment with business goals.

• Oversee operational changes and internal expansion plans coordinating with thirdparty vendors and contractors.

Communications:

• Own and update the Retail Calendar ensuring timely and accurate store communications.

• Manage Brand Campaign Rollout decks ensuring all relevant information is shared with teams.

• Address store operational queries promptly providing necessary support to stores.

New Store Openings:

• Lead the NSO program ensuring stores open on time within budget and with the right leadership team in place.

• Coordinate weekly NSO calls and track department progress ensuring KPIs are met and projects are executed on schedule.

Collaboration and Teamwork:

• Foster collaboration between HQ and store teams ensuring integrated approaches and maximizing productivity.

• Lead training and development efforts provide feedback and support team growth aligning personal and professional goals.

• Promote a culture of teamwork unity and continuous improvement celebrating the communitys commitment to 1 better every day.

Reporting and Analytics:

• Track and analyse initiative performance providing regular reports to optimize future strategies.

• Leverage consumer insights market trends and competitive analysis to inform decisions and achieve P&L and EBITDA goals.

So what do you need to get the gig Turn this application upside down: blow it out of the water and show us why you want to be part of the fastest growing brand.