Front Office Supervisor
Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
About the Front Office Supervisor Position
We are looking for a capable Front Office supervisor to organize and direct the staff of our front office. Youll be responsible for assessing their work and giving them the kind of feedback that maximizes their performance.
Our front office supervisor must have customer service and supervisory experience. The ideal candidate will have great communication skills plus be able to lead and motivate a team. Youll be organized reliable and resultsoriented.
Your goal will be consistent excellent performance from your team to support out companys drive toward sustainable business growth and exceptional customer service
Front Office Supervisor Responsibilities
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Help us create targets for individuals and teams
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Onboard and train new employees
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Answer questions from staff and provide guidance and feedback
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Anticipate escalation and take over guest interactions when needed
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Devise ways to optimize procedures and keep staff motivated
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Measure team performance with key metrics such number of loyalty enrolments staff service and guest arrival scores
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Ensure adherence to policies for attendance standard operating procedures
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Keep management wellinformed about issues and problems
Front Office Supervisor Requirements
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Proven experience as front office supervisor or similar supervisory position
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Experience in customer service is essential
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Proficient in English; Good knowledge of additional languages will be a definite plus
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Tech savvy with knowledge of telephone equipment and property management system (Lightspeed) and Marriott GXP platform
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Knowledge of performance evaluation procedures
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Outstanding communication and negotiation abilities
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A resultsoriented approach
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Excellent organizational and leadership skills
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Ability to work under pressure
- High school diploma
Required Experience:
Manager
Employment Type
Full-Time
