Chief Operating Officer

Frontier Housing

Overview:

Frontier Housing has served Appalachian communities in the heart of the Ohio River Valley since 1974 by developing housing for homeowners and renters providing owneroccupied repair services and managing a revolving loan fund. Frontier offers a supportive fastpaced work environment where we work together to improve the quality of life for individuals and communities.

The Chief Operating Officer (COO) helps shape and guide the future growth and direction of Frontier Housing. The COO has the authority to make programmatic decisions and resolve challenges across the organization and interpret organizational policies and procedures set by the board and CEO. The COO and leads Frontiers programmatic efforts by overseeing the departments that deliver services to Frontiers customers i.e. the Lending Housing Preservation Construction and Rental and Multifamily departments as of March 2025. The COO will be an integral member of Frontiers senior staff and will oversee and provide leadership to several interdepartmental teams.

Reports to: President & CEO

Objectives:

• Collaborating with the President & CEO to establish and implement the organizational direction ensuring alignment with Frontiers mission vision and values and the strategic plan and other directives of the board;
• Oversee company operations and employee productivity building a highly inclusive culture that ensures team members can thrive while meeting organizational goals;
• Collaborating with the President & CEO the Director of Finance and the rest of the senior staff to set goals and develop annual and multiyear budgets;
• Ensure effective professional development performance management and retention; and
• Translating strategy and goals into actionable and measurable workplans.

Specific Duties & Responsibilities Include:

• Collaborate with the President & CEO and the Director of Finance and lead the senior staff to set organizational production goals and develop annual and multiyear budgets;
• Collaborate with the President & CEO and the Director of Finance to develop innovative strategies to address the community development challenges facing the communities Frontier serves;
• Lead the development of annual and multiyear organizational plans and oversee the development of departmental and individual workplans for the departments under the COOs supervision;
• Foster effective communication within the organization including across departments and among the senior staff in order to achieve effective collaboration and culture of excellent performance;
• Identify and cultivate partnerships that contribute to the organizations success while building and maintaining trusting relationships with key customers partners local leaders and stakeholders;
• Develop and implement business models for Frontiers lines of business that align with the short and longterm objectives developed in tandem with the President& CEO;
• Monitor performance and take corrective measures when necessary;
• Ensure the preparation of detailed programmatic updates and forecasts;
• Analyze internal operations and identify areas for process improvement to optimize quality efficiency and productivity;
• Measure and assess organizational and departmental outcomes relative to goals budgets and workplans;
• Assess potential operational and programmatic risks to the organization and develop and implement effective mitigations;
• Develop and implement business continuity plans to safeguard Frontier against unexpected events that could cause a disruption of service delivery and other key operations;
• Direct and mentor programmatic department leaders and their staffs;
• Ensure compliance with national and local business regulations and take appropriate action when necessary; and
• Perform other related work as required.

Experience & Qualifications:

• Five or more years of experience in executive leadership roles including personnel management;
• Excellent written and oral communication skills;
• Experience leading a team of affordable housing professionals;
• Excellent leadership skills with steadfast resolve and personal integrity;
• Experience with business planning tools for workplan and workflow development and tracking including software platforms and applications which facilitate the creation of and reporting on workplans;
• Working knowledge of and experience with singlefamily and multifamily affordable housing development practices programs methods and funding opportunities;
• Experience preparing budgets at least at a departmental level and familiarity with financial management in a nonprofit context;
• Familiarity with mortgage lending and the workings of a CDFI;
• Understanding of regulatory issues facing affordable housing developers and financiers including the particular issues facing nonprofit organizations;
• Understanding of data analysis and performance metrics;
• Ability to diagnose problems quickly and foresee potential issues;
• Skill with a variety of computer products and platforms including MS Word MS Excel MS Outlook MS Teams PowerPoint Publisher and Salesforce;
• Familiarity with lightframe residential construction and energyefficient construction techniques;
• Ability to work with people from diverse backgrounds including people of varying economic means; and
• Knowledge of and an affinity for Frontiers mission and for energyefficient construction practices and methods.

In addition the successful candidate must be willing to work some evenings and weekends and periodically travel to conferences and convenings out of state including potential travel by airplane.

Preferred/Optional Experience & Qualifications:

• Lending experience including mortgage lending experience;
• NMLS Mortgage Loan Officer license;
• Experience writing and managing grants;
• Experience developing singlefamily homes for homebuyers;
• Experience developing and managing multifamily rental housing;
• Experience with concepts of building science and energy efficiency for residential housing developing;
• The ability to speak Spanish.

Compensation Package: Competitive salary and benefits package including a cell phone allowance based on experience.

Location: This position is primarily located in the Frontier Housing office in Morehead Kentucky with some remote work possible based on performance capacity. Nevertheless this position will be expected to work in Frontiers Morehead office at least 6080 of a typical week.

Required Experience:

Chief