Customer Success Manager
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Job Description
MoovingON is a leading provider of 24/7 cloud production management solutions with unparalleled expertise in ensuring system reliability and protecting enduser experiences. Backed by years of experience in reliability engineering and proactive operations MoovingON delivers seamless alwayson solutions that empower businesses to thrive in the digital era.
We are looking for a Customer Success Manager to join our exclusive team.
In this role you will serve as the main point of contact and trusted advisor for MoovingONs customers. You will collaborate with our internal teams to understand our core field of expertise for ensuring customers achieve maximum business value from our services. Youll be responsible for onboarding new customers as well as fostering strong longterm partnerships.
Our offices are located in Nesher. The position is onsite.
Tasks
- Manage ongoing customer relationships.
- Conduct business discovery sessions and periodic business reviews.
- Deliver training sessions to customers.
- Monitor and maintain customer health scores.
- Coordinate crossfunctionally with internal teams.
- Manage Jira workflows and task prioritization.
Requirements
- A bachelors degree from a recognized institution.
- 1 years of Customer Success experience or other customeroriented related background.
- Strategic thinking with the ability to see the bigger picture while still being detailoriented.
- Strong active listening and effective communication skills.
- Fluent in English and Hebrew with excellent presentation abilities.
- Selfmotivated and proactive curious with an optimistic approach and cando attitude.
- Any technological background preferred; experience with cloud technologies a significant plus.
- Familiarity with tools such as Jira CRM platforms ticketing systems BI applications big advantage.
Employment Type
Full Time
