drjobs Manager Operation Customer Engagement Centre

Manager Operation Customer Engagement Centre

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Kuala Lumpur - Malaysia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Responsibilities of the Role:

  • Lead and manage projects to ensure timely delivery and successful outcomes.
  • Oversee call centre operations ensuring efficient and effective service delivery.
  • Manage and mentor team members fostering a positive and productive work environment.
  • Develop and deliver presentations to various stakeholders clearly communicating project progress and outcomes.
  • Collaborate with crossfunctional teams to achieve organizational goals.

Skill Requirements:

  • Degree Diploma or an equivalent professional qualification.
  • A high degree of integrity and professionalism with leadership traits.
  • Proven experience in project management.
  • Extensive experience in a call centre environment.
  • Strong people management skills with a track record of leading and developing teams.
  • Excellent communication and presentation skills.
  • Proficiency in Mandarin is an added advantage.
  • Display excellent communication problem solving and people skills.
  • Display willingness to learn/fast learner.
  • Must be independent selfmotivated show initiative and a strong sense of ownership/responsibility.

The Package :

  • Attractive Salary (RM10000 RM12000.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.