The Responsibilities of the Role:
- Lead and manage projects to ensure timely delivery and successful outcomes.
- Oversee call centre operations ensuring efficient and effective service delivery.
- Manage and mentor team members fostering a positive and productive work environment.
- Develop and deliver presentations to various stakeholders clearly communicating project progress and outcomes.
- Collaborate with crossfunctional teams to achieve organizational goals.
Skill Requirements:
- Degree Diploma or an equivalent professional qualification.
- A high degree of integrity and professionalism with leadership traits.
- Proven experience in project management.
- Extensive experience in a call centre environment.
- Strong people management skills with a track record of leading and developing teams.
- Excellent communication and presentation skills.
- Proficiency in Mandarin is an added advantage.
- Display excellent communication problem solving and people skills.
- Display willingness to learn/fast learner.
- Must be independent selfmotivated show initiative and a strong sense of ownership/responsibility.
The Package :
- Attractive Salary (RM10000 RM12000.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.