Senior Applied Research Scientist
Senior Applied Research Scientist
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Job Description
Team Overview:
Join our pioneering CoreLLM platform team dedicated to pushing the boundaries of Generative AI. We focus on developing robust scalable and safe machine learning models particularly LLMs SLMs Large Reasoning Models (LRMs) and SRMs that power cuttingedge ServiceNow products and features. As a Senior Manager you will lead a talented team of machine learning engineers shaping the future of our AI capabilities and ensuring the ethical and effective deployment of our technology.
What you get to do in this role:
- Confronted with realworld challenges and datasets you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.
- Keep up with and actively contribute to the latest AI research developments applying new insights to current projects and propose advanced new techniques that can help leapfrog existing ones. Work with other researchers and Applied Research scientists to validate and drive these innovations eventually resulting in vastly improved models.
- Contribute to the research design and scalable implementation of Large Language Models (LLMs) as part of ServiceNows AIfirst platform strategy. Will be responsible for maintaining clear technical documentation to support model transparency troubleshooting and future enhancements while ensuring clean and collaborative code practices.
- Will work closely with crossfunctional stakeholdersincluding product managers applied researchers and engineering teamsto gather and prioritize technical requirements that align LLM capabilities with user needs and business goals.
- Take ownership across the model development lifecyclefrom experimentation and prototyping to deployment and optimization. Will be accountable for delivering highquality highimpact solutions through handson development rigorous testing and continuous improvement.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 5 years of relevant experience with a Bachelors degree; or 3 years with a Masters degree; or a PhD with no experience; or equivalent work experience.
- Expertise in PythonOOP Design Patterns.
- Experience in Pretraining of an LLM is preferred but not mandatory
- Experience with Instruction fine tuning and other finetuning techniques is a must.
- Experience with Reinforcement learning is preferred but not mandatory.
- Experience with various transformer architectures (autoregressive sequencetosequence etc) and LLM Evaluation
- Ability to read latest papers and experiment with the ideas.
- Early contributions to research with publications or submissions in toptier ML/AI conferences such as ICLR NeurIPS ICML ACL EMNLP or AAAI are a strong plus along with a demonstrated commitment to building a solid and growing publication record
- Ability to communicate research findings effectively to both technical and nontechnical stakeholders. Actively working to articulate the strengths and limitations of LLMs to support informed decisionmaking across the organization.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
