LI Program Specialist 4 Spanish Bilingual
LI Program Specialist 4 Spanish Bilingual
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$ 61404 - 82511
1 Vacancy
Job Description
Description
- Our Mission:Keep Washington Safe and Working!
Our Values: Customer Focus One L&I Respect Diversity Equity and Inclusion Learning and Growth ReliabilityJob Highlights
***** In addition to the base salary above*****
*****If hired as bilingual our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a5increase in pay.
Bring your bilingual skills knowledge and experiences of the different LEP (Language English Proficiency) communities and serve as a liaison between workers and programs at L&I. As a Program Specialist 4 you will be a key resource for the community serving as liaison between LEP customers and L&I program staff and providing important information and access to resources in the customers preferred language. You will have the unique opportunity to go out into the community and gather information on potential service gaps misunderstandings about processes and services offered and promote L&I and its work. The Program Specialist 4 is a needed bridge in meeting the agencys commitment to providing appropriate service and resources to businesses regardless of their proficiency with the English language.
Duties
Some of what youll do:
- Assists LEP workers seeking services from L&I to ensure they receive the appropriate benefits under the law.
- Educate provide inform gathers input and identify gaps and needs of LEP workers and customers.
- Develop and implement strategies with medical providers employers media outlets and community organizations with the goal of developing outreach plans access to medical care organizations that provide services to the LEP community.
- Act as a resource to program areas within Insurance Services Occupational Safety & Health Field Services Fraud Prevention and Labor Standards and the Civil Rights program to facilitate effective and consistent communication with LEP customers
- Act as a point of contact for the L&I outreach staff to ensure LEP workers are directed to the appropriate programs.
- Assist LEP workers seeking to file Workplace Rights complaints Workers Comp Claims Provider complaints and language Access complaints.
- Work closely with the Health Care Navigator to assist LEP injured workers in receiving proper medical care.
- Serves as an advocate internally and external to the agency in order to improve L&I services to LEP workers.
- Using bilingual Spanish skills and cultural knowledge educates and informs LEP workers using clear and easytounderstand language about workers compensations coverage issues rights and responsibilities safety and wage laws and agency processes and services.
- Develop working relationships with interested members of the public
- Identifies and conducts research to help the agency effectively meet the needs of LEP customers.
Qualifications
Required:
- High school diploma or GED.
- Three years of progressively responsible experience in research data collection and analysis report writing and designing and conducting complex projects. Formal education will substitute year for year for experience.
- Three or more years of experience working in a multilingual and multicultural customer service environment including a strong ability to demonstrate cultural competency when engaging with internal and external customers.
- The ability to read write translate and converse with fluency in both Spanish and English.
- Knowledge of the Limited English communitiesand ability to establish and maintain close relationships with those communities.
Desired:
- A Bachelors degree involving major study in public administration political science public policy writing English or other related field.
- Advancedlevel skills using SharePoint for site creation and design and managing workflow processes to streamline project tasks for an array of participants.
- Advanced level skills using Word Excel and Outlook.
- Experience leading complex multiissue projects.
Supplemental Information
Things You Need To Know
To help you maintain a proper worklife balance teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employees career. Click on the Benefits tab to learn more.
At L&I your voice matters. In addition L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3.3 million workers. Take a look at thisbrief video and learn more about why L&I is an employer of choice.
For this position telework is full time and/or dependent upon business needs and supervisor approval. The assigned duty station may be in any of the L&I service locations in Central Washington. The incumbent must reside anywhere in the area they cover in Central Washington. The assigned duty station for this position is Union Gap Washington.
For positions where inoffice work is necessarythe frequency of telework will be discussed with the supervisor of the position at the time of offer.
To receive more information on opportunities at L&I sign up forGovDeliveryand select L&I job alerts.
Application process
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the required and desirable qualifications described in the announcement.
Please include the following documents with your application:
- Acover letterdescribing specific qualifications.
- A currentresumedetailing applicable experience and education.
- A list of at least three professional references with current telephone numbers.
Please do not attach or place any medical information (vaccination status included) within the application resume or cover letter. If you do we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.If you would like to read our website in a language other than English scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice
Prior to a placement in this position a background check including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other information
For positions requiring travel you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.
- This position is represented bytheWashington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form I9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or nonpermanent positions.
- Applicants selected to move forward in the hiring process will be contacted by email to schedule a bilingual language assessment.
Did You Know
In addition to offering a positive balance between life and work L&I provides one of the most competitive benefits packages in the also believe your voice matters. We value our employees and their worklife balance by encouraging flexible schedules.L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3 million workers.
Veterans Preference
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information contact L&Is.
Diversity Equity and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process or those needing this announcement in an alternative format may call. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our awardwinning diverse and inclusive organization.
For more Information
If you have any questions regarding this job posting program or the agency please contact the Haleigh Missildine (she/her/hers) at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
