IT Support Technician
IT Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The perks of working here
Were committed to providing our employees with meaningful benefits and real opportunities.
- Competitive Pay
- Good Benefits including:
- Medical
- Dental (with orthodontic)
- Disability
- Vision
- Life insurance
- 401K with company match
- Merit Increases
- Paid Time Off (PTO) and Paid Holidays
- Growth opportunities in a stable and safe work environment
- Collaborative and positive team culture
Responsibilities
Revolution islooking for an IT Support Technician to sit in Little Rock AR. This role will be responsible for maintaining all computer workstations phone systems and associated software within the office building and employees in the field. The ideal candidate has excellent communication problemsolving and timemanagement skills. The successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy efficiency and accountability. This position is required to be onsite.
- Troubleshoot and resolve basic server network desktop and software issues following published escalation guidelines to ensure issues are resolved in a timely manner.
- Meet and exceed ticket volume standards along with other key performance indicators.
- Demonstrate a comprehensive understanding of multiple userfriendly Software Platforms.
- Build customer rapport by probing listening and offering solutions that resolve customer issues.
- Provide prompt accurate and friendly customer service ensuring that customers feel supported and valued.
- Communicate and report client business issues internally within the business to educate and inform management.
- Document and report on activities and projects in the customer relationship management system.
- Use a customerfocused needsbased review process to educate customers about their transactions.
- Engage in active listening with callers confirm or clarify information and manage the call according to training.
Qualifications
- High School diploma or equivalent required. Associate degree in ITrelated field preferred.
- 2 3 years of relevant experience required in a manufacturing environment preferred.
- Experience troubleshooting/daily administration of network issues.
- Proven communication skills across all organization levels including upper management.
- Proficiency in all relevant software systems including MS Office suite.
- Familiarity with Microsoft AD Microsoft Azure Microsoft 365 and Exchange.
- Strong analytical problemsolving intellectual curiosity and organizational skills.
- Understanding IT principles and ability to communicate technical concepts effectively to a varied audience.
- A strong sense of discretion and confidentiality is required.
- Ability to create read and understand technical documents and requirements.
- Excellent organization prioritizing and multitasking skills.
- Work effectively as part of a team.
- Manage difficult or emotional customers calmly politely and professionally.
- Strong listening skills attentive to the details ask clarifying questions and help problemsolve.
ABOUT REVOLUTION
Its time to redefine possible. At Revolution we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique circular approach results in sustainable products and services that effectively meet the needs of businesses today while helping prepare them for tomorrow. And were just getting started. Learn more at
Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.
Notice: Protect Yourself from Job Application Fraud
When applying for a job at Revolution its important to be aware of potential fraud schemes. Revolution will only contact candidates through official channels: our job portal a direct phone call from a team member or an email from a verified @ address. We never ask candidates to make any form of payment at any point during the application process including for interviews background checks or travel expenses. If youre asked for money this is a clear indication that you may be dealing with a scam.
Additionally Revolution will never request sensitive personal information such as your Social Security number financial details drivers license passport information or birth certificate via email or phone. Any unsolicited request for this type of information should be treated as suspicious. If you believe youve been targeted by a scam or have fallen victim to identity theft its important to contact your local police department immediately and report the incident. You should also report any fraudulent job listings to the platform where they were posted. By staying vigilant and following these guidelines you can protect your personal information and ensure a safe job search experience.
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Required Experience:
IC
Employment Type
Unclear
