Customer Advisor
Customer Advisor
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1 Vacancy
Job Description
OTE
Overview
Job Vacancy: Customer Advisor Contact Centre
Location: Officebased Premium Darnley
Department: Customer Contact Centres / Customer Engagement
Salary: 22000 basic with an OTE of 30000 per year
Hours: 40 hours per week on a rota basis covering MondaySunday.
About the Role
Join our dynamic team as a Customer Advisor where youll play a key role in delivering an exceptional customer experience for Lookers. Working closely with our dealership sales and aftersales teams youll drive bookings and appointments while upholding the brands high standards.
Key Responsibilities
- Book service MOT and maintenance appointments with a focus on customer retention and upsell opportunities through inbound and outbound calls.
- Respond promptly and professionally to all customer sales enquiries via phone email and live chat.
- Meet and exceed customer service expectations by maintaining strong relationships with customers and adhering to all brand and manufacturer standards.
- Utilise Lookers technologies to enhance efficiency and customer satisfaction.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong teamwork and organisational abilities.
- Ability to work in a fastpaced targetdriven environment.
- Awareness of industry standards and data protection regulations.
Benefits
- Competitive salary and potential earnings of up to 30000 OTE which is uncapped.
- Comprehensive training and opportunities for personal development within the contact centre and wider Lookers business
- A supportive and inclusive work culture focused on delivering excellence.
Our contact centres operate Monday to Friday 8:00 am 7:00 pm Saturday 9:00 am 5:00 pm and Sunday/Bank Holidays 10:00 am 4:00 pm. Shifts are scheduled on a rota basis with potential changes communicated one month in advance.
Ready to join our team and make a differenceApply todayto start your journey with Lookers!
Company Information:
Lookers are proud to be one of the top motor vehicle retailers in the UK representing 32 vehicle manufacturers selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health free access to support 24 hours a day 365 days a year
- Enhanced paid maternity paternity and adoption leave
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels. So What are you waiting for
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities these could include us verifying your recent employment address and credit history. We may also conduct a criminal record check and a driving licence check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
