Voice Support Specialist

Hill Associates is searching for a Voice Support Specialist to support a highprofile Washington D.C. federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery data analysis and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a fulltime employee you will be part of a small team with demonstrated success in delivering and supporting missioncritical solutions for government customers.

Key Responsibilities:

• Investigating operational issues and proposing solutions;
• Documenting processes and procedures and analyzing them for improvement;
• Planning and implementing upgrades and configuration changes;
• Developing Excelbased spreadsheets and manipulating them to manage inventory data sets effectively;
• Improving the overall operational efficiency of service delivery.

Requirements:

• Bachelors Degree
• Minimum 7 years of professional experience
• Minimum 35 years of voice/telecommunications experience in an enterpriseclass environment
• Must be able to successfully obtain and hold Secret security clearance
• Ability to work onsite at customer offices as required in the DC Metro area 100 of the time
• General knowledge of IP data and voice communications
• Solid analytical ability and competency with Microsoft Excel
• Experience with the analysis and administration of voice/telecom systems
• Proven research analysis and problemsolving skills
• Effective written and oral communication skills
• Solid planning and organizational abilities
• Able to produce professional work products using Microsoft Word and PowerPoint

Desired Experience:

• Prior work in a federal government environment
• Experience with PowerBI and data visualization
• Familiarity with ServiceNow and trouble ticketing systems
• Exposure to secure telephony (e.g. vIPer GEM One etc.
• Experience with Cisco voice products such as Call Manager
• Experience working for or with a telecommunication service provider on voice services
• Highlevel technical knowledge of VoIP and Unified Communications

Hill Associates is committed to pay transparency and equitable compensation. The salary range for this position is $85000 $115000 per year based on factors such as jobrelated skills experience education and location. In addition to base pay employees may be eligible for performancebased bonuses and a comprehensive benefits package.

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Hill Associates

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Benefits: From the first day of employment Hill Associates offers a comprehensive benefits program including medical dental vision life insurance 401(k) as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular fulltime employees.

Hill Associates recruits employs trains compensates and promotes without regard to race religion creed color citizenship national origin age sex gender gender identity/expression sexual orientation marital status disability genetic information veteran status or any other legally protected basis in accordance with applicable federal state or local law. This policy applies to all terms and conditions of employment including terminations layoffs recalls transfers leaves of absence.

Hill Associates uses EVerify to confirm the employment eligibility of all newly hired employees. To learn more about EVerify including your rights and responsibilities as an applicant please visit can be submitted electronically or by submitting a paper resume to:

Hill Associates Attention: HR

1 Research Ct Suite 450

Rockville MD 20850

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Hill Associates Recruiting Team ator via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.