Technical Account Manager - ADSP Supply Desk Supply Desk Operations

Amazon Ads operates at the intersection of eCommerce and Advertising offering a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. Amazon DSP is Amazons programmatic advertising product for campaigns spanning Video Audio and Display across Amazon properties (e.g. Freevee Twitch Fire TV and Amazon Music) and tens of thousands of thirdparty websites and apps. We start with the customer and work backwards in everything we do including advertising. If youre interested in working to build a unique worldclass advertising offering with a relentless focus on the customer youve come to the right place.

The Amazon Ads Supply Desk is powered by a team of supply experts who are tasked with curating recommending and maintaining inventory via deals that empowers buyers to make investments that best address their campaign objectives.

We are seeking a Technical Account Manager (TAM) for the Supply Desk team. In this role you will partner with buyers ADSP product and engineering to triage and troubleshoot technical implementation issues and provide detailed feedback guidance and expertise to stakeholder technical teams to enhance ADSP deals products. In this role you will also work closely with Advertisers Publishers and SSPs to provide guidance around deal technical best practices and expectations when working directly with ADSP. This role requires expertise in the transaction of display OLV (web app) Audio and CTV supply.

The ideal candidate must be selfmotivated with a proven track record in advertising technology. You should also have a demonstrated ability to think strategically about business products and technical challenges. We are looking for candidates who are comfortable at the intersection of technology and business. The TAM is a technical role and you must have indepth knowledge of oRTB. On the business side the ability to connect technology with measurable business value is critical to a solutions architect. The TAM will spend most of their day interacting with several customer stakeholders including product business developers account managers and engineering directors.


Key job responsibilities
Detailed Deal Troubleshooting being able to provide guidance and root causes to deal related issues.
Educate partner engineering and technical support teams on technical best practices.
Build robust and complex SOPs which help bring solutions to stakeholders and customers
Engage with product and engineering to uphold the Supply Desk technical bar during any net new product releases.
Perform technical tests of all newly released products.
Utilize log level data and insights to root cause issues and communicate those complex issues to business teams.
Automate manual daily tasks of the Supply Desk team to ensure efficiency and optimization.

Here are some other qualities we are looking for:

Enjoy working with advertiser / agency customers. You will have a passion for educating training designing and building advertisers solutions for a diverse and challenging set of customers.
Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer and presales experience.
You will enjoy keeping your existing technical skills honed and developing new ones. You will regularly take part in deepdive education and design exercises to create worldclass solutions built on ADSP.

A day in the life
A day in the life for a Supply Desk Operations TAM encompasses three primary responsibilities. The first is managing and root causing a troubleshooting ticket queue for relevant customers. The second is to collaborate with stakeholder and engineering teams on process improvements to reduce TTR for troubleshooting and number of troubleshooting cases. The third is identifying areas of immediate opportunity to automate the existing operational business by leveraging existing and / net new products. A Supply Desk TAM is successful when they are able to manage multiple issues and be able to communicate those issues root causes and next steps to resolution clearly and concisely to senior leadership and customers.

6 years of digital advertising and client facing roles with a focus on data analysis experience
Experience with annual brand and media planning
Experience in digital advertising and client facing roles with a focus on data analysis
Experience with Doubleclick (XSM DFP) AdJuster or Salesforce

Experience analyzing data and best practices to assess performance drivers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114800/year in our lowest geographic market up to $189800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.