BellDoor Waldorf Ambassador - Waldorf Astoria New York
BellDoor Waldorf Ambassador - Waldorf Astoria New York
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$ 21 - 28
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
- Awarm engaging and professional demeanor ensuring every guest feels valued and welcomed from the moment they arrive until their departure
- A genuine passion for hospitality with a natural ability to anticipate guest needs and provide service that is both intuitive and seamless
- Exceptional communication skills allowing for effortless interactions with guests team members and leadership to ensure a smooth and refined experience
- Strong attention to detail ensuring every aspect of the arrival and departure process is executed flawlessly from luggage handling to room escorts
- A proactive and solutionoriented mindset always willing to go above and beyond to enhance the guest experience
- A polished and professional appearance reflecting the elegance and sophistication of our brand
- Physical stamina and strength as this role involves lifting carrying and standing for extended periods
- Previous experience in a luxury or Forbes 5Star hotel is preferred with an understanding of the level of service expected in a worldclass environment
- Full availability including mornings evenings weekends and holidays to accommodate the needs of our guests at all times
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
After undergoing a transformative restorationWaldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing
As a Waldorf Ambassador you will play a pivotal role in shaping the arrival and departure experience for our guests ensuring that every interaction reflects the warmth elegance and personalized service that define our Forbes 5Star aspirations. As the first and last point of contact you will create a lasting impression embodying the hotels commitment to anticipatory hospitality and luxury service. Your attentiveness professionalism and genuine interest in each guests journey will set the tone for an unforgettable stay.
Specifically you will be responsible for performing the following tasks to the highest standards:
- Warmly welcome guests upon arrival offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
- Assist with luggage handling including unloading from vehicles securely transporting to the guests room and loading upon departure in a thoughtful and seamless manner
- Provide a refined and informative room escort delivering luggage orienting guests to their accommodations and ensuring they feel comfortable and wellinformed about the hotels amenities and services
- Anticipate guest needs by offering proactive assistance remembering preferences and ensuring each guest is treated with personalized attention
- Coordinate with the Front Desk and Concierge to provide a seamless checkin and checkout experience ensuring guest requests are met with efficiency and care
- Handle guest inquiries and special requests with attentiveness and professionalism ensuring prompt resolution and guest satisfaction
- Maintain a pristine arrival and departure area ensuring the entrance lobby and portecochre are immaculately presented and organized at all times
- Assist with guest transportation needs including calling for cars arranging taxis and providing directions or recommendations with an informed and courteous approach
- Uphold the highest level of discretion and confidentiality ensuring a sense of security and exclusivity for all guests
- Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards
Your role as a Waldorf Ambassador will be essential in delivering an arrival and departure experience that exceeds expectations and reinforces the hotels reputation for worldclass hospitality.
The rate of pay for this role is $21.5035 $28.6713 and is based on applicable and specialized experience.
Employment Type
Full-Time
