Medical Receptionist- FT- Orthopedic Institute of WI
Medical Receptionist- FT- Orthopedic Institute of WI
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Medical Receptionist
The Orthopedic Institute of WI 3077 North Mayfair Road Wauwatosa WI 53226
As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and selfmotivatedMedical Receptionistto join the team at our Wauwatosa location.
TheMedical Receptionist answers calls from patients collects clinical information and answer questions and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985 theOrthopedic Institute of Wisconsinis a nationally recognized leader practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patients potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do we are committed to providing an inclusive and supportive environment where every team member feels valued empowered and inspired to make a difference.
Why join OIW
- Competitive pay
- Generous PTO program
- Clinic schedule no work on evenings/weekends
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee discount program
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity equity and inclusion.
JOB SUMMARY/RESPONSIBILITIES:
The Receptionist Lead is a highly skilled and experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist. They must be attentive and professional to help ensure patients have an excellent experience with OIW SP from the moment they enter the clinic and is considered the goto person for other Receptionists when questions arise.
They carry out many different duties including training other Receptionists either as new employees or refreshing skills required. They will often be the first point of personal contact for the patient in the clinics and is accountable for ensuring that all patient data is accurate. A positive attitude calm demeanor and compassionate and caring nature will make a good receptionist an even more valuable member of the clinic team.
The Receptionist Lead will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient and effectively maintaining the flow of the clinic schedule. They will be highly skilled in the AIDET process and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric. They will work in partnership with the Patient Experience Manager the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.
Primary Responsibilities:
- Obtains patients demographic information and checks patient into the clinic
- Welcomes patients and demonstrates the effective use of the AIDET process
- Organizes charts for providers/compares it to the schedule and make charts for any late addons
- Scans and verifies all forms and insurance cards into Aprima
- Checks patient temperature and ensures patient is in good health and symptom free for the scheduled appointment
- Collects and enters copays and selfpays correctly and appropriately follows/updates remarks in the patients account
- Has an overall understanding of the entire clinic workflow
- Communicates with patients proactively when a provider is delayed
- Applies excellent customer service standards for all interactions
- Maintains patient confidentiality according to HIPAA guidelines
- Manages difficult or emotional patient situations effectively and maintains person selfcontrol
- Manages imaging and orders and sends them to the appropriate resource
- Enters patient pharmacies into Aprima
- Opens and closes the office to prepare for the next day clinic
- Sets patients up for their patient portal account
- Verifies Insurance eligibility
- Maintains an orderly waiting room
- Other duties as required to support the clinic
- Follow all HIPAA & OSHA standards
- Phone answering etiquette and assists in call center if/when needed
- Proactively checks out each patient including producing work slips for patients
- Flexibility to travel between locations including call center as needed
- Helps resolve escalated patient vendor and colleague questions and situations
- Demonstrates and coaches the skills in the AIDET process for patient service
- Leads the work at the front desk to collaborate as a team to provide high quality care and efficient service to patients and staff
- Is the goto person for other team members
- Ability to see the big picture and understand the goals of the physicians and practice
- In partnership with the Patient Experience Manager will train all new and current receptionist staff as needed
- Oversees the review of all charts to ensure that all information is accurate and in place for the patient visit
- Assists in compiling office supply order by monitoring supplies
- Other tasks and responsibilities as assigned
EDUCATION/QUALIFICATION REQUIREMENTS:
- High School diploma or equivalent.
- 3 years of Receptionist experience and/or previous Orthopedic clinic experience.
PHYSICAL/MENTAL DEMANDS:
- Able to read write and communicate in English
- Have cognitive skills for math decision making and excellent communication skills
- Work in a temperaturecontrolled environment
- Potential for contact with chemicals blood borne pathogens and exposure to infectious disease.
- Able to lift 25 pounds using proper lifting techniques several times during shift
Employment Type
Full-Time
