Junior Travel Center Specialist with German

Travel Center Specialist with German

Location: Wrocaw/Warsaw

Hybrid model: 2 days office/3 days remote

Employment type: fulltime contract

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY. EY GDS is proud to announce the opportunity to join the role of Travel Center Specialist with English for internal employee from GDS Poland center in Wroclaw and Warsaw.

The opportunity

The goal of the Travel Center specialist is to guarantee German EY employees satisfaction and compliance with EY Travel policy by booking the best travel option. Travel Center is looking for one person with travel background administration and a strong customer service experience whose daily support will be highly beneficial in ensuring the quality of the service and mitigating travel risks improving travel policy compliance and generating travel savings.

Your key responsibilities

The main focus of your role would be to choose the best fit inpolicy travel solutions for your internal customers as well as discussing and booking the best solutions. Apart from the travelrelated duties you will have an influence on the relationship with the client and contribute to the global travel arrangement strategy.
You will ensure compliance with travel process at every stage of the process
You will be responsible for qualifying the nature of travel requests searching and proposing inpolicy solutions per travel requirements
You will support EYs partners by providing relevant travel and policy related information
Booking transportation accommodation and other travel services (via the online booking tool or directly via the travel agency depending on complexity) will be one of your daily duties and prioritizing of requests will be an important aspect in the dynamic travel environment
Changing or cancelling travel bookings might be needed in some cases
You will be obliged to enter required data into the backoffice system and address complaints to the right travel vendor

Skills and attributes for success

Proven experience as a travel administration or customer service agent
Excellent communication and soft skills (both oral and written)
Reactivity to manage urgent travel needs in a calm and professional manner
Ability to easily adapt to changing business requirements
Proactive attitude in terms of sharing ideas for further process improvement
Strong focus on details and the policy objectives

To qualify for the role you must have

Fluent in German and English written & oral at least B2 level
Excellent Customer service approach
Experience using in MS Office

Ideally youll also have

Excellent knowledge of corporate travel & events environment

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations Argentina China Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS you will collaborate with EY teams on exciting projects and work with wellknown brands from across the globe. Well introduce you to an everexpanding ecosystem of people learning skills and insights that will stay with you throughout your career.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY
EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.
The exceptional EY experience. Its yours to build.

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