Talent Services is dedicated to making Amazon the best home for worldclass talent. Working across Amazons Global Media and Entertainment portfolio Talent Services leads key partnerships with artists athletes podcasters authors streamers and more. Were seeking an Operations Program Manager to build and manage operational processes for talent partnerships spanning Amazon Originals Prime Video Audible Amazon Games Twitch Amazon Music and beyond. This role will work across multiple teams including Finance Accounting Tax Legal and Operations and will build mechanisms and develop tools from scratch resolve escalations and identify and drive projects to improve crossbusiness talent deal velocity and program .
Key job responsibilities
The Program Manager will lead crossfunctional program management for multibusiness talent deals across Media & Entertainment Retail and Ads. In support of business affairs and talent relationship managers they will develop and maintain comprehensive tracking systems own project timelines deliverables and communication strategies across all stakeholder levels and project manage deal development and phases of talent partnerships. They will be expected to proactively identify compliance requirements and risks and manage mitigations by establishing policies processes and mechanisms. Operational tasks will include:
Gantt chart workback plan and timeline management
Communication strategy development and
Airtable database management
PO creation SIM ticket management and contract coordination using Amazon systems (e.g. Contract Central Amazon Approvals)
Sprint standups and delivery tracking
Marketing and Ad Ops program management
Performance tracking and reporting across lines of business
The ideal candidate has knowledge of the talent industry and experience working across businesses to align on goals for each project. They should also have a solid understanding of business accounting concepts and possess deep understanding of how to navigate operations within a large organization. They must have an operational and analytical mindset excellent verbal and written communication skills and the ability to develop and scale innovative solutions in a fastpaced environment.
Because were building a new function this role will evolve throughout the years and the ideal candidate embraces change thrives in ambiguous roles and consistently looks for opportunities to invent and simplify.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors degree
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
4 years of developing program strategies and plans diving and influencing senior stakeholders experience
Experience working cross functionally with nontech teams
Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.