IT Technician Apprentice
IT Technician Apprentice
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1 Vacancy
Job Description
Employer description:
Mark1 IT simplifies IT for business owners by taking away the complexity and hassle of managing technology. Our team of experts handle all aspects of IT from strategy and design to implementation and management leaving business owners free to focus on what they do best running their business. Our IT services include IT support IT security and compliance IT backup IT procurement IT consultancy IT infrastructure internet connectivity and cloud hosted voice telephony systems.
Overview:
The number one goal of everyone in our team is to make our clients exceptionally happy. As the first point of contact for all incoming support requests the IT Technician Apprentice plays a vital role in delivering a positive client experience and ensuring the smooth triage of technical issues.
This position is designed for someone at the very beginning of their IT career. Youll receive structured training close supervision and support from the wider team to help you grow in confidence and capability.
Responsibilities:
- Act as the first point of contact for inbound support requests via phone email and ticketing system.
- Accurately log and prioritise tickets based on client impact escalating when necessary.
- Provide basic firstline support (e.g. password resets simple troubleshooting) under supervision.
- Use HaloPSA to create update and manage service tickets with clear documentation.
- Maintain uptodate client notes and documentation as guided by the team.
- Deliver a professional and friendly customer experience keeping clients informed.
- Shadow experienced technicians follow SOPs and participate in team meetings.
- Complete internal and external apprenticeship training to develop technical skills.
Desirable skills:
- Genuine interest in IT problemsolving and delivering a great client experience.
- Confident clear communicator with strong listening skills and attention to detail.
- Positive proactive and calm under pressure.
- Organised eager to learn and able to follow processes.
- Can translate technical concepts into clear clientfriendly language.
- Basic familiarity with Windows Microsoft 365 or general computer usage
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4 (AC) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
Monday to Friday 8:30am 5pm with 1 hour lunch break.
Benefits:
- Get your birthday off.
- A monthly perk box/membership up the value of 30 (you choose! after 6 months successful service.
- Generous pension scheme and a salary review after 6 months service.
- An easygoing environment and culture (we all enjoy what we do).
- A standup desk (if required) and highpowered laptop.
- Dedicated mentoring and regular checkins to support your growth.
Future prospects:
Opportunities for internal progression into Level 1 IT Technician roles.
About QA:
Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.
Interested Apply now!
Required Experience:
IC
Employment Type
Trainee
