Dispatch Support Agent
Dispatch Support Agent
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Job Description
Requirements
Proficient in making outbound calls to customers and effectively communicating scheduling details.
Experienced in managing EMERGENCY calls with professionalism.
Skilled at staying calm clear and concise when addressing urgent customer concerns and providing essential instructions during highpressure situations.
Capable of maintaining composure and focus in emergencies managing personal stress while addressing customer emotions to offer reassurance and solutions.
Quick to assess emergency situations determine the most effective course of action and coordinate responses to resolve issues efficiently.
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Skills
- outbound calls
- emergency calls
Responsibilities
Answer gas leak line and create gas leak orders Facilitate emergency appointments
Contact customers to provide appointment updates and/or reschedule missed appointments.
Assist dispatch with daily reportinglogistics AM/PM order reports.
Assist dispatch supervisor with Board of Public Utility reports when necessary.
Assist scheduling department with outbound calls mark outs and reporting when applicable.
Provide business support for field operationsaccount review order creation etc.
Performs other related departmental duties as required.
Summary
The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls in Shift 10:00 AM 6:30 PM which includes one unpaid 30minute lunch. They would be looking to start with a threemonth contract that may be extended up to six months.
- Under general supervision performs clerical duties designed to assist the Resource Management (Dispatch ERT and Scheduling) department in performing their duties.
- Performs specifically assigned functions to include assisting interoffice communications with the Customer Care Center divisional operations etc.; utilizes computerized systems to enter maintain or retrieve information;
- prepares reports of a recurring nature using both manual and automated records
Hybrid role. For the first two weeks of training the candidate will work 8:00 AM to 4:30 PM EST shift.
Employment Type
Full Time
